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Edward Quintal
Nashville,TN
Summary
Results-oriented Sales Leader with extensive experience in leading large teams and driving revenue growth across domestic and international markets. Achieved significant performance improvements through strategic planning, coaching, and effective KPI tracking. Focused on cultivating strong client relationships and enhancing sales operations to exceed targets.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Associate Director
Humana Health Insurance
Madison, Wisconsin
08.2020 - 02.2025
- Led 200 sales agents and 4 managers to achieve revenue and service goals.
- Improved Sales by 27% and reduced Client attrition.
- Led cross-functional teams to enhance strategic initiatives in health insurance services.
- Collaborated with HR to enhance retention and engagement, strengthening team stability.
- Built performance plans, coached managers, and conducted annual evaluations.
- Utilized Avaya and Verint reporting to monitor KPIs and optimize sales operations.
Senior Sales Account Manager
NTT Data
Bowling Green, USA
06.2016 - 08.2020
- Managed client relationships to enhance satisfaction and retention.
- Increased SLA quality from 85% to 93% in the first five months.
- Cultivated client relationships, resulting in improved satisfaction and retention rates.
- Managed 275 employees supporting large-scale healthcare sales service operations.
- Developed business plans leveraging forecasting, budgeting, and P&L analysis to drive strategic decisions.
- Implemented data-driven process changes that enhanced productivity and reduced operational costs.
Center Head
HGS Ltd
07.2003 - 06.2016
- Oversaw multi-site operations in Jamaica, the Philippines, and India, ensuring alignment with business objectives.
- Managed staffing plans and performance goals for multiple business units to optimize workforce effectiveness.
- Elevated customer satisfaction by transitioning 35% of low-scoring customers to higher satisfaction ratings.
- Reduced labor costs by improving efficiency without lowering service quality.
- Earned Global Employee of the Year for leadership and business results.
Skills
- Sales leadership
- Client relationship management
- Customer retention
- Revenue growth
- Forecasting
- KPI management
- P&L management
- Budgeting
- CRM systems
- Performance management
- Performance coaching
- Talent acquisition
Certification
- Lean Six Sigma Certification
Languages
English, Fluent
Personal Information
English, Fluent
Awards and recognition
- Won employee of the year.
Timeline
Associate Director - Humana Health Insurance
08.2020 - 02.2025
Senior Sales Account Manager - NTT Data
06.2016 - 08.2020
Center Head - HGS Ltd
07.2003 - 06.2016