EDWARD RAKES
Cape Coral,FL
Summary
Proven ability to lead and manage teams in dynamic food service settings. Extensive experience in overseeing operations and staff management, ensuring efficiency and quality. Skilled in recruitment, strategic planning, and marketing initiatives. Quick to identify and resolve issues, enhancing overall service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SERVICE MANAGER
Joes Crab Shack
Fort Myers, FL
08.2024 - Current
- Spearheaded recruitment and hiring of new service department staff.
- Conducted training sessions on new menu items and customer service best practices.
- Reviewed employee performance, delivering ongoing feedback and coaching to enhance effectiveness.
- Managed inventory levels of necessary parts for optimal customer service.
- Established clear benchmarks to uphold team productivity and quality objectives.
ASSISTANT GENERAL MANAGER
Sunseeker Resorts
Port Charlotte, FL
10.2023 - 07.2024
- Oversaw daily operations, ensuring exceptional customer service and satisfaction.
- Recruited and hired associates to align with business needs.
- Prepared staff schedules and assigned duties to optimize performance.
- Fostered interdepartmental communication to enhance team collaboration.
- Mentored new associates, promoting a positive workplace culture.
- Developed and monitored operational policies to maintain efficient workflows.
GENERAL MANAGER
3 Pepper Burrito Co
Fort Myers, FL
02.2021 - 10.2023
- Recruited team members to ensure optimal staffing aligned with projected sales.
- Managed profit goals against budget and previous year, controlling costs effectively.
- Executed sales and operational activities, consistently achieving or surpassing business objectives.
- Established employee development plans, defining clear expectations for team performance.
ASSISTANT GENERAL MANAGER
BPS - Islamorada Fish Company
Fort Myers, FL
10.2011 - 07.2020
- Supervised all restaurant operations, ensuring cleanliness and maintenance standards.
- Resolved complex customer complaints, enhancing brand loyalty and increasing repeat business.
- Developed and implemented strategies to boost performance, streamline food preparation, and improve overall efficiency.
- Conducted regular quality assurance checks to maintain high standards on the line.
- Oversaw food preparation while enforcing strict safety protocols.
Education
HIGH SCHOOL DIPLOMA -
Hartland High School
Hartland, MI06.2009
Skills
- Multitasking and organization
- Operational policies
- Inventory management
- Team training
- Effective scheduling
- Conflict resolution
- Sales and marketing strategies
- Goal oriented
Certification
Manager Serve Safe
CPR Certified
References
References available upon request.
Timeline
SERVICE MANAGER
Joes Crab Shack
08.2024 - Current
ASSISTANT GENERAL MANAGER
Sunseeker Resorts
10.2023 - 07.2024
GENERAL MANAGER
3 Pepper Burrito Co
02.2021 - 10.2023
ASSISTANT GENERAL MANAGER
BPS - Islamorada Fish Company
10.2011 - 07.2020
HIGH SCHOOL DIPLOMA -
Hartland High School
Similar Profiles
Whitney ClarkWhitney Clark
General Manager at Joes Crab ShackGeneral Manager at Joes Crab Shack
Sean WilliamsSean Williams
Restaurant Waiter at Joes Crab Shack - VaRestaurant Waiter at Joes Crab Shack - Va
Shelby ConradShelby Conrad
Server at Joes Crab ShackServer at Joes Crab Shack
Gilmarie MartellGilmarie Martell
Customer Service Representative at Florida Heart AssociatesCustomer Service Representative at Florida Heart Associates
Lance DowningLance Downing
Shift Management at Quality Brands - Dunkin'Shift Management at Quality Brands - Dunkin'