Edward Ramos-Larios
Sumter,SC
Summary
Results-driven Technical Systems Specialist with extensive IT experience at the South Carolina Army National Guard, adept in system upgrades and ensuring security compliance. Proven ability to diagnose hardware issues and optimize software performance in Windows environments. CompTIA Security+ certification underscores a commitment to implementing robust cybersecurity measures, with strong competencies in software development and system administration. Focused on fostering collaboration and driving operational efficiency for organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Computer System Detection Repair
South Carolina Army National Guard
Greenville, SC
03.2022 - Current
- I identified inefficiencies in system workflows and developed solutions to improve response times and user experience.
- Led troubleshooting efforts for Windows-based environments, ensuring minimal downtime and improved system reliability.
- Proactively researched and implemented security patching and system updates, reducing vulnerabilities and improving compliance.
- Provided user training and technical guidance, empowering personnel to understand better and utilize IT systems effectively.
- Optimized operational processes through improved documentation.
Technical Systems Support Specialist
DoD Federal Technician
Eastover, SC
12.2021 - Current
- I oversaw diagnosing and repairing IT-related hardware and networked systems, ensuring critical operations remained uninterrupted.
- Assisted in software upgrades, system imaging, and configuration, applying best practices to improve efficiency.
- Voluntarily provided mentorship and hands-on training to personnel, strengthening team competency in shop operations.
- Supervise and coordinate maintenance operations for electronic and mechanical systems, ensuring optimal functionality and mission readiness.
- Planned and assigned workloads, estimated materials, and manpower needs, and ensured compliance with technical manuals and work procedures.
- Conduct inspections and quality assurance checks to maintain high-performance standards, and identify areas for process improvement.
- Maintain accurate work records, production logs, and reports for operational efficiency and resource management
IT Specialist
Mission Command Branch
Eastover, SC
07.2020 - 10.2020
- Led efforts in system upgrades and patching, ensuring compliance with security policies and improving overall system stability.
- Identified network performance issues and worked proactively to resolve them, minimizing disruptions and enhancing user accessibility.
- I developed SOPs for IT system management, streamlining operations, and reducing troubleshooting time.
- Provided hands-on technical support, ensuring system access issues were addressed quickly and efficiently.
- Assisted in reinforcing cybersecurity best practices, contributing to a more secure IT environment.
Education
Associate degree - Computer Science/Information Technology
Limestone University
Gaffney, SCSkills
- Microsoft Azure
- VMware Deployment
- Backup & Recovery
- Palo Alto Firewalls
- Cisco ASA
- Brocade Switches
- Windows Enterprise Security
- Microsoft Defender
- Entra
- CompTIA Security certified
- Diagnosing and resolving hardware issues
- Diagnosing and resolving software issues
- Experience with Microsoft Purview
- IT hardware maintenance
- Endpoint Manager
- Microsoft Certified: Security, compliance, and Identity fundamental certified
- Configuration Manager
- Automated software distribution tools
- Familiar with Azure cloud infrastructure
- Virtual desktop environments
- System troubleshooting
- Hardware maintenance
- Software implementation
- Analytical thinking
Professional References
- David Brigman, Senior Systems Engineer, 843-758-2950, Dbrigman89@gmail.com
- Shaun Stanley, SASMO – SASMO Supervisor, 803-299-1570, shaun.d.stanley.mil@mail.mil
- Travis Bowers, UTES – McCrady Training Center, 803-299-2258, Travis.l.bowers.mil@army.mil
Education Certification
- Microsoft Certified: Security, Compliance, and Identity Fundamental, 02/01/25, 02/28/26
- Security Plus Certified, 08/01/24, 08/31/27
- Associate degree Computer Science/Information Technology, Limestone University, Gaffney, SC, 06/30/27
Certification
· Microsoft Certified: Security, Compliance, and Identity Fundamental Valid February 2025- February 2026
· Security Plus Certified
Valid August 2024- August 2027
Timeline
Computer System Detection Repair
South Carolina Army National Guard
03.2022 - Current
Technical Systems Support Specialist
DoD Federal Technician
12.2021 - Current
IT Specialist
Mission Command Branch
07.2020 - 10.2020
Associate degree - Computer Science/Information Technology
Limestone University
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