Jordan Perez
Riverview,FL
Summary
Professional with strong background in computer systems and high standards for delivering impactful solutions. Skilled in hardware troubleshooting, software installation, and network configuration. Known for effective team collaboration and adaptability to changing requirements. Reliable in achieving results through methodical approach and technical expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
94F Computer System Detection Repair
US Army
10.2020 - 08.2023
- Accelerated project timelines by contributing to efficient sprint planning and agile methodologies implementation.
- Improved software functionality by troubleshooting and resolving system issues.
- Demonstrated adaptability while working under tight deadlines or shifting priorities to meet project goals successfully.
- Answered constant flow of customer calls with minimal wait times.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Lead a team of different ranks and knowledge to install radio communication devices in troop transports while in Poland
Retail Service Specialist
Orilleys Auto Parts
01.2019 - 07.2020
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Enhanced customer satisfaction by providing exceptional service and expert product knowledge.
- Served as a knowledgeable resource for both customers and coworkers, sharing expertise regarding products and services offered within the store environment.
- Trained new employees in company procedures, ensuring smooth onboarding and successful integration into the team.
- Fulfilled customers' special requests for merchandise and delivery times.
- Attended to customer complaints and processed product return or replacement requests.
- Handled customer inquiries, resolving issues promptly and professionally.
Education
Associate of Science - Aviation
National Aviation Academy
Clearwater, FL12-2024
GED -
Adult And Career Services Center
Tampa, FL09-2018
Skills
- System troubleshooting
- Hardware installation
- IT documentation
- Server maintenance
- Machine learning
- Operating system expertise
- Goal-oriented mindset
- Customer relations
- Adaptive learning
- Store maintenance
- Continuous improvement mindset
- FAA compliance
Accomplishments
- Supervised team of 15 staff members while overseas.
- Resolved product issue through consumer testing.
Certification
- Airframe and Powerplant License (A&P) - Federal Aviation Administration (FAA).
- AC/DC certification
Timeline
94F Computer System Detection Repair
US Army
10.2020 - 08.2023
Retail Service Specialist
Orilleys Auto Parts
01.2019 - 07.2020
- Airframe and Powerplant License (A&P) - Federal Aviation Administration (FAA).
- AC/DC certification
Associate of Science - Aviation
National Aviation Academy
GED -
Adult And Career Services Center
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