Edward Retherford
Lumberton
Summary
Detail-oriented auditor with expertise in compliance standards and critical thinking. Proven track record in conducting audits that enhance accuracy and operational efficiency.
Overview
38
38
years of professional experience
Work History
Auditor
AT&T
04.2021 - 10.2024
- Conducted comprehensive audits to ensure compliance with internal controls and regulatory standards.
- Identified discrepancies in financial records, enhancing accuracy of reporting processes.
- Collaborated with cross-functional teams to streamline audit procedures and improve operational efficiency.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Followed established auditing processes to meet internal and regulatory requirements.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Performed observations and evaluated supporting documents to supplement audit findings.
Field Supervisor
AT&T
01.2009 - 04.2021
- Supervised daily operations for field teams, ensuring adherence to safety protocols and project timelines.
- Supervised multiple technicians at different work locations
- Coordinated with cross-functional teams to optimize workflow and improve service delivery efficiency.
- Developed training programs for new employees, enhancing skill sets and operational knowledge.
- Implemented quality control measures, resulting in improved service standards across field operations.
- Analyzed performance metrics to identify areas for process improvement and cost reduction strategies.
- Led troubleshooting initiatives for technical issues, ensuring minimal disruption to service delivery.
- Managed inventory levels of equipment and materials, streamlining supply chain processes for field operations.
- Managed and performed quarterly inventory inspections/audits of storeroom inventory and field technicians inventory at multiple locations.
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Evaluated performance and progress, and made proactive adjustments.
- Completed site checks and leveraged computerized applications to document or record findings.
Technician
AT&T
11.1997 - 12.2008
- Troubleshot and resolved technical issues in telecommunications equipment.
- Conducted routine maintenance on network systems to ensure optimal performance.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Implemented quality control measures, improving installation accuracy and efficiency.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
US Navy Seabee
USN
04.1987 - 05.1995
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- I participated in Operation Desert Storm.
Education
High School Diploma -
Lumberton High School
Lumberton, TX05-1988
Skills
- Attention to detail
- Team collaboration
- Audit reporting
- Decision-making
- Clear communication
- Compliance standards
- External auditing
- Time management
- Multitasking and organization
- Critical thinking
- Quality assurance
Timeline
Auditor
AT&T
04.2021 - 10.2024
Field Supervisor
AT&T
01.2009 - 04.2021
Technician
AT&T
11.1997 - 12.2008
US Navy Seabee
USN
04.1987 - 05.1995
High School Diploma -
Lumberton High School