Edward Ricks
Chicago,Illinois
Summary
Knowledgeable Residential Financial Specialist with proven background in leasing properties and maintaining high occupancy rates. Successfully managed tenant relations and lease negotiations, contributing to tenant satisfaction and retention. Demonstrated strong communication and organizational skills.
Overview
11
11
years of professional experience
Work History
Residential Leasing Agent
Greystar
07.2024 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Conduct move-in and move-out inspections, ensuring units meet property standards before new tenants move in.
Case Manager
Keller Postman
06.2023 - 03.2024
- Assisted attorneys with all aspects of case management, ensuring smooth operation of legal processes
- Communicated and monitored case status effectively with clients
- Fostering strong relationships and enhancing overall client satisfaction
- Utilized case management software tools (such as Salesforce, Google Suites, Microsoft Office, Shelf) to provide personalized guidance to clients
- Organized and completed necessary forms, maintaining accurate records for each case
- Actively engaged with clients, answering questions and referring them to attorneys if needed
Customer Care Professional
American Express
08.2019 - 09.2022
- Skilled in small business credit cards and business checking accounts
- Passionate about improving customer loyalty through active listening, consultative relationship building, resourcefulness, and effective communication
- Expert with high call volumes and meeting performance metrics
- Adaptable communication style and proficient in multitasking
- Technically adept at multitasking and navigating computer systems/applications
Client Advisor
Moncler
08.2019 - 09.2019
- Managed a unique client experience by cultivating long-lasting relationships
- Monitored all aspects of the selling process, managing after-sales service, and engaging in clientele growth
- Created a warm and welcoming environment for clients, ensuring their satisfaction
- Consistently achieved outstanding selling results
- Collaborated effectively with the team by exuding energy and motivation
Sales Associate
Barney's Men
08.2013 - 08.2019
- Provide outstanding customer service by leveraging in-depth product knowledge
- Maintained floor merchandising standards by showcasing new merchandise arrivals
- Actively participated in sales events
- Stylist/sales associate achieved set goals and utilized available resources to cultivate and expand Neiman Marcus' clientele business
Education
Harold Washington College -
Harold Washington College
Chicago, IL01.2015
HS Diploma -
Bloom Trail High School
Chicago, IL01.2013
Skills
- Active Listening
- Data Entry
- Consultative Sales
- Telephone and email etiquette
- Leasing and sales
- Goal-oriented mindset
Timeline
Residential Leasing Agent
Greystar
07.2024 - Current
Case Manager
Keller Postman
06.2023 - 03.2024
Customer Care Professional
American Express
08.2019 - 09.2022
Client Advisor
Moncler
08.2019 - 09.2019
Sales Associate
Barney's Men
08.2013 - 08.2019
Harold Washington College -
Harold Washington College
HS Diploma -
Bloom Trail High School
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