Wendy Cruz
Houston,TX
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. provide services both in English and Spanish, keeping all information confidential and with integrity.
Overview
6
6
years of professional experience
Work History
Apartment Leasing Agent
Indus Communities
11.2023 - 06.2024
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
Manager/Bookkeeper
Romemo Tires
06.2022 - 11.2023
- Provide comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing
- Prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records, and financial statements
- Maintain accurate historical records
- Match purchase orders with invoices and record necessary information
- Receive and make calls to clients and other companies about any pending bill
- Maintain city license and permits up to date.
Secretary
Provision Taxes
04.2018 - 10.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Baker's Assistant /Cashier Assistant
Sellers Bros
05.2021 - 09.2021
- Maintained clean, organized kitchen to maximize efficiency and food safety
- Washed dishes and sanitized prep area at end of each shift
- Operated commercial kitchen equipment and tools
- Decorated baked goods and designed visually appealing displays of finished products
- Approved products before sale to maintain highest level of quality
Waitress Trainee
Tortas Las Llardas
04.2020 - 11.2020
- Followed production chart to keep hot, fresh products available daily
- Operated cash registers and processed payments accurately
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Explained menu items and suggested appropriate options for food allergy concerns
- Served food and beverages promptly with focused attention to customer needs
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Set positive tone for entire dining experience as first point of contact for incoming guests
Education
Real Estate -
Champions School of Real State
Houston, TX08.2025
Associate of Business - Business Administration And Management
Houston Community College
Houston, TX06.2024
Skills
- Adaptability
- Honest
- Problem Solving
- Continuous Improvement
- Attention to Detail
- Team Leadership
- Client Relations
- Active Listening
- Positive Attitude
- Interpersonal Skills
Timeline
Apartment Leasing Agent
Indus Communities
11.2023 - 06.2024
Manager/Bookkeeper
Romemo Tires
06.2022 - 11.2023
Baker's Assistant /Cashier Assistant
Sellers Bros
05.2021 - 09.2021
Waitress Trainee
Tortas Las Llardas
04.2020 - 11.2020
Secretary
Provision Taxes
04.2018 - 10.2023
Real Estate -
Champions School of Real State
Associate of Business - Business Administration And Management
Houston Community College
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