Dajuana Murrley
Phoenix,AZ
Summary
Energetic leasing agent that offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
9
9
years of professional experience
Work History
Apartment Leasing Agent
Pure Reality Management
04.2020 - 10.2023
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Enhanced community engagement with the organization of various events, fostering a positive living environment for all residents.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.
Customer Service Representative
01.2017 - 03.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Apartment Leasing Agent
Key Property Management
05.2014 - 01.2017
- Assisted residents in understanding their rental contracts, handling disputes professionally while mediating fair resolutions between parties involved.
- Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
- Conducted regular property inspections to identify potential maintenance issues and address concerns before they escalated into costly problems.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Education
High School Diploma -
Perris High School
Perris, CA06.2007
Skills
- Documentation management
- Market research
- Sales expertise
- Attention to detail
- Adaptability
- Property management knowledge
- Empathy and understanding
- Prospecting clients
- Active listening
- Lease administration
Timeline
Apartment Leasing Agent
Pure Reality Management
04.2020 - 10.2023
Customer Service Representative
01.2017 - 03.2020
Apartment Leasing Agent
Key Property Management
05.2014 - 01.2017
High School Diploma -
Perris High School
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