Edward Ricks
Chicago,IL
Summary
Luxury retail and client experience specialist with a focus on high-end fashion, fragrance, and hospitality. Demonstrated success in building strong client relationships and delivering tailored styling and product recommendations. Currently representing Byredo, showcasing extensive fragrance knowledge and commitment to exceptional service. Prepared to apply these skills in a Fashion Advisor role.
Overview
12
12
years of professional experience
Work History
Fragrance Specialist
Byredo
Chicago, IL
04.2025 - Current
- Deliver luxury fragrance consultations rooted in storytelling and sensory experience.
- Build rapport with a style-conscious clientele, offering product education and tailored recommendations.
- Maintain visual merchandising and boutique presentation to align with brand aesthetics.
- Contribute to sales targets while providing a warm, elevated customer experience.
Residential Leasing Agent
Greystar
07.2024 - 04.2025
- Performed background, reference, and credit checks as part of the screening process for prospective tenants.
- Managed leasing inquiries and provided property information to prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance, and answering any questions or concerns.
- I toured the property with prospective tenants and provided a wealth of information regarding its key features.
- Conduct move-in and move-out inspections, ensuring units meet property standards before new tenants move in.
Client Service Representative
Keller Postman
06.2023 - 03.2024
- Assisted attorneys with all aspects of client services, ensuring smooth operation of legal processes
- Communicated and monitored case status effectively with clients
- Fostering strong relationships and enhancing overall client satisfaction
- Utilized software tools (such as Salesforce, Google Suites, Microsoft Office, ServiceNow) to provide personalized guidance to clients
- Organized and completed necessary forms, maintaining accurate records for each case
- Actively engaged with clients, answering questions and referring them to attorneys if needed
Customer Care Professional
American Express
08.2019 - 09.2022
- Skilled in small business credit cards and business checking accounts
- Passionate about improving customer loyalty through active listening, consultative relationship building, resourcefulness, and effective communication
- Expert with high call volumes and meeting performance metrics
- Adaptable communication style and proficient in multitasking
- Ability to manage and switch between phone, email, and chat support while maintaining a consistent quality of service and efficient response times.
Client Advisor
Moncler
08.2019 - 09.2019
- Managed a unique client experience by cultivating long-lasting relationships
- Monitored all aspects of the selling process, managing after-sales service, and engaging in clientele growth
- Created a warm and welcoming environment for clients, ensuring their satisfaction
- Consistently achieved outstanding selling results
- Collaborated effectively with the team by exuding energy and motivation
Sales Associate
Barney's Men
08.2013 - 08.2019
- Provide outstanding customer service by leveraging in-depth product knowledge
- Maintained floor merchandising standards by showcasing new merchandise arrivals
- Actively participated in sales events
- Stylist/sales associate achieved set goals and utilized available resources to cultivate and expand Neiman Marcus' clientele business
Education
Harold Washington College -
Harold Washington College
Chicago, IL01.2015
HS Diploma -
Bloom Trail High School
Chicago, IL01.2013
Skills
- Luxury client experience and upselling
- Fragrance, fashion, and lifestyle product knowledge
- Styling and wardrobe consultation
- Clienteling and communication tools (Salesforce, ServiceNow)
- Multichannel support (phone, mail, chat)
- Visual merchandising
- Active listening
References
Available upon request
Timeline
Fragrance Specialist
Byredo
04.2025 - Current
Residential Leasing Agent
Greystar
07.2024 - 04.2025
Client Service Representative
Keller Postman
06.2023 - 03.2024
Customer Care Professional
American Express
08.2019 - 09.2022
Client Advisor
Moncler
08.2019 - 09.2019
Sales Associate
Barney's Men
08.2013 - 08.2019
Harold Washington College -
Harold Washington College
HS Diploma -
Bloom Trail High School
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