EDWARD RIVERA
ORLANDO,FL
Summary
Accomplished Systems Operations Specialist with a proven track record at Assa Abloy Global Solutions, enhancing network reliability and system uptime by adeptly managing security systems and resolving technical issues. Skilled in network infrastructure and project management, I excel in driving large-scale projects to completion, significantly improving team efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Systems Operations Specialist
Assa Abloy Global Solutions
Orlando, United States
02.2023 - Current
- Generating tickets/documentation for all issues
- Server administration and database backups
- IP configurations, file directory management, and removing corrupt data files
- Troubleshoot network issues and offline devices
- Hold training classes for Disney Engineers
Operations Manager
ProTech Security / Viking Security Inc
Orlando, United States
08.2021 - 02.2023
- Coordinated large-scale projects, enhancing team efficiency and project completion times.
- Managed security systems, improving network reliability and system uptime.
- Resolved technical issues, reducing downtime for security and monitoring systems.
- Programmed IP based devices - both static and automatic DHCP
Senior Field Supervisor
Universal Orlando Resort
Orlando, United States
08.2017 - 07.2021
- Management of infrastructure team during opening projects
- Expert in copper wiring as well at fiber cabling as it pertains to network
- Structured network mapping with cisco switches
- Designed MDF Rooms (IT server rooms) and ensured proper layouts to code
- Static, DHCP, IPV4, IPV6 configurations
Education
ASSOCIATE OF SCIENCE - COMPUTER PROGRAMMING AND SOFTWARE DEVELOPMENT
Valencia College
Orlando, Florida05.2024
BACHELOR OF SCIENCE - AUDIO TECHNOLOGY
Full Sail University
Winter Park, Florida10.2016
Skills
- Project Management
- Network Infrastructure
- LAN/WAN
- Hardware Repair
- Software Repair
- System Diagnostics
- Operating Systems
- Switches/Routers
Certification
- Hirsch Systems Certified
- Open Eye Certified
Hobbies
- Building and managing PCs
- Audio sound systems
Timeline
Systems Operations Specialist
Assa Abloy Global Solutions
02.2023 - Current
Operations Manager
ProTech Security / Viking Security Inc
08.2021 - 02.2023
Senior Field Supervisor
Universal Orlando Resort
08.2017 - 07.2021
ASSOCIATE OF SCIENCE - COMPUTER PROGRAMMING AND SOFTWARE DEVELOPMENT
Valencia College
BACHELOR OF SCIENCE - AUDIO TECHNOLOGY
Full Sail University
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