Edward Ryan Gilliland
Cedar Rapids
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Lawn and Garden Center Associate
Lowe’s
03.2024 - 06.2025
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Responsible for stocking merchandise, transporting materials via forklift, and maintaining a safe work environment.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Dairy/Frozen Food Department Manager
Hy-Vee food store
02.2008 - 03.2021
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitor and maintain suitable store inventory levels for the department.
- Resolved customer inquiries regarding product selection and storage tips.
- Maintained compliance with health regulations for food sections.
- Managed frozen and dairy food stock and inventory, made sure food products remained on hand for customers, rotated products in cases, and coordinated the receipt of new product shipments.
- Provided guidance and support to employees who were responsible for stocking shelves with fresh items.
- Understand and troubleshoot equipment, and ensure maintenance is performed.
- Assist and advise hundreds of customers on a daily basis to enhance the shopping experience.
- Trained and supervised staff on the proper handling of frozen and dairy products.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular quality checks to maintain product freshness and safety.
- Collaborated with suppliers to coordinate timely product deliveries.
- Implemented promotional displays to enhance customer engagement in frozen aisle.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Security Forces Officer
United States Air Force
01.2004 - 01.2008
- Enforced security protocols to safeguard personnel and property.
- Conducted regular patrols to monitor facility integrity and deter unauthorized access.
- Collaborated with law enforcement during emergency situations to ensure safety.
- Responded to emergency situations quickly and efficiently.
- Maintained records of daily activities and reports.
Education
Marshalltown Community College
Marshalltown08-2001
High School -
Marshalltown High School
Marshalltown01.2001
Skills
- Leadership
- Multitasking
- Attention to detail
- Inventory management
- Time organization skills
- Resourceful
- Customer service
- Quality assurance
- Effective communication
- Data reporting
- Team collaboration
Custom
References available upon request.
Timeline
Lawn and Garden Center Associate
Lowe’s
03.2024 - 06.2025
Dairy/Frozen Food Department Manager
Hy-Vee food store
02.2008 - 03.2021
Security Forces Officer
United States Air Force
01.2004 - 01.2008
Marshalltown Community College
High School -
Marshalltown High School
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