Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edward Salinas

Mesa,AZ

Summary

Highly Dedicated Individual with a Proactive and Results-Oriented Attitude

Overview

5
5
years of professional experience

Work History

Escalations Specialist, Compliance

Toyota Corporation
Phoenix, AZ
07.2023 - 09.2024
  • Managed Tier 2 escalations
  • Actively listened and assisted customers with their concerns and inquiries
  • Delivered polite and effective solutions to address customer issues
  • Reported safety concerns to the appropriate department
  • Provided detailed information on customer escalations, including root cause analysis and resolution details.

Press/Shipping Operator

Shutterfly
Phoenix, AZ
11.2022 - 07.2023
  • Skillfully prepared and calibrated machinery for printing and other tasks
  • Operated machinery to maintain product specifications
  • Conducted meticulous quality checks on printed materials to ensure proper color and aesthetics
  • Interpreted blueprints and sketches for product production
  • Calibrated and performed necessary repairs and modifications on machinery
  • Strictly adhered to all safety protocols while ensuring equipment maintenance and functionality

Customer Service Representative Specialist

Solar Solutions And Distribution
Phoenix, AZ
02.2020 - 11.2022
  • Effectively managed customer calls, providing accurate and satisfactory responses to inquiries
  • Proficiently de-escalated situations involving dissatisfied customers, offering patient assistance and support
  • Proactively informed clients and customers about the company's new products, services, and policies
  • Guided callers through troubleshooting processes, navigating the company's website, and using its products or services
  • Reviewed customer accounts, delivering updates and information about billing, shipping, warranties, and other account-related matters
  • Collaborated with fellow call center professionals to enhance overall customer service

Education

High School Diploma -

Graduation Solutions
Phoenix, AZ
05-2021

Skills

  • Exceptional Communication
  • Fast-Paced Environment
  • Organization & Preparation
  • Quick Retention of Processes & Procedures
  • Ability to De-escalate
  • Multi-tasking
  • Self-Sufficiency
  • High Attention to Details

Timeline

Escalations Specialist, Compliance

Toyota Corporation
07.2023 - 09.2024

Press/Shipping Operator

Shutterfly
11.2022 - 07.2023

Customer Service Representative Specialist

Solar Solutions And Distribution
02.2020 - 11.2022

High School Diploma -

Graduation Solutions

Similar Profiles

CREATE PROFILE
Edward Salinas