Edward Santiago
Whittier,CA
Summary
Highly capable Campus Safety Officer with strong knowledge and expertise in security services field. Skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Excellent security management and communications skills leading to mutually beneficial relationships with campus management, students and surrounding community.
Overview
14
14
years of professional experience
Work History
Campus Security Officer
Allied Universal
07.2020 - 08.2024
- Notified police, fire department, and emergency services of on-campus incidents.
- Documented safety and security incidents using preset guidelines and methods.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students, and visitors.
- Monitored security, fire, and supervisory alarms via E24 application and AUS site phone.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Facilitated a safe learning environment by enforcing campus policies on alcohol consumption, drug use, weapons possession, and other prohibited activities.
- Improved response time to incidents by maintaining open communication with team members and utilizing efficient reporting systems.
- Coordinated with local first responders during emergencies or crises on campus or involving university personnel off-campus.
Gavin De Becker & Associates
Glendale
11.2018 - 04.2020
- Executive Protection Agent
- Produce and update daily, weekly, monthly quarterly, and annual reports to senior regional directors of audits, system checks, activities, irregularities, property damage, theft, presence of unauthorized persons, and unusual occurrences
- Maintaining client confidentiality, monitor detection systems, manage access control, deter intrusion, respond to emergencies, and ensure a sound, ethical environment
- Provide protection, surveillance detection, emergency medicine for adult-infant-K-9, water safety and rescue, route analysis, and threat assessment to the world’s most influential people
- Selected from comprehensive screening process: Essential Protector Skills Academy, Polygraph, Background Investigation, and Credit Check.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Benefit Advocacy Project SPA 4
Volunteers of America Greater Los Angeles,
07.2018 - 11.2018
- Provide assessment and support to homeless individuals
- Worked effectively in fast-paced environments.
- Assist homeless individuals in creating claims for various streams of government benefits including, but not limited to, disability, CAPI, and VA benefits.
- Identify information and collect documentation necessary for filing benefits applications including required consent and authorization forms.
- Coordinate with DMH, DHS, DMVA, and LASD (and other agencies) as needed to secure required records.
- Follow up with providers to ensure all required documentation is secured promptly.
- Identify additional services to which participants will be referred (such as housing, employment, and education) and connect participants to those services through VOALA programming or community service providers and partners
- Establish and maintain partnerships with employers and community contacts.
HVRP Job Developer
Volunteers of America Greater Los Angeles,
02.2018 - 06.2018
- Develop employment procedures for enrolled veterans along w/general case management plan
- Provide career counseling and job instruction, synchronize job skills training, as defined in the employment plan, organizing interviews with employers and work w/job retention topic
- Establish and maintain complete and accurate records of veteran participation and progress toward goals and objectives
- Monitor employment and retention data as required by the homeless veteran’s reintegration program
- Coordinate w/Employment Development Department (EDD), Work Source Centers, Department of Rehabilitation, Veteran Affairs Medical Center and various other veteran employment and supportive services to ensure that veterans have every resource available to them.
- Facilitated successful job placements by negotiating competitive wages and accommodations for clients with disabilities.
- Built strong relationships with local employers to identify job opportunities, resulting in increased client placements.
- Evaluated program performance through data analysis and reporting, identifying areas for improvement and implementing necessary changes.
- Collaborated with case managers and service providers to address barriers to employment, leading to improved outcomes for clients.
- Managed 75+ calls, emails, and faxes per day from customers & support staff.
Disneyland Security II
Disneyland Resort
09.2017 - 06.2018
- Utilize specialized training and methodologies to identify potential indicators
- Demonstrate Safety as a primary focus
- Maintain situational awareness at all times
- Provide a safe and secure environment for the Disneyland Resort by combining behavioral assessment procedures with technology, performing enhanced screening at Resort entry points.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Investigated incidents and assisted with written reports
- Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
- Inspected 500+ guest personal belongings within company SOP
Solar Panel Installer
Leaders Solar LLC
09.2016 - 08.2017
- Entry Level Solar Panel Installer
- Estimate materials, equipment, and personnel needed for residential or commercial solar installation projects
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Communicate with management and clients to meet expectations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw day-to-day activities of 12 employees in commercial establishment, fostering inspiring atmosphere to optimize employee experiences.
CrossFit/Olympic Weightlifting Coach
Crossfit Pledge Fitness
10.2013 - 11.2015
- CrossFit Coach/Weightlifting Coach
- Observe 50+ participants and inform them of corrective measures necessary for skill improvement
- Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements.
- Developed strong relationships with clients by consistently providing motivational support and encouragement throughout their fitness journey.
- Ensured the safety of all participants by strictly adhering to CrossFit guidelines and protocols during workouts.
- Modified exercises to meet specific participant limitations and needs.
- Integrated into facility culture to maximize the effectiveness of the coaching team.
- Mentored new coaches entering the field of Olympic weightlifting, sharing knowledge and best practices for successful athlete development.
- Participated in ongoing professional development through attending workshops, seminars, and conferences related to Olympic weightlifting coaching techniques and best practices.
3rd Light Armored Reconnaissance
Marine Corps Air Ground Combat Center
05.2010 - 11.2013
- Honorable Discharge
- Multiple Combat Deployment OEF 10-2
- Team Leader
- Patrol IED Sweeper (K-9 Handler 10-2 deployments)
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Mortar Gunner
- Mortar Assistant Gunner.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
AHA Basic Life Support and AED -
BSIS Proprietary Private Security Officer -
BSIS Guard Registration -
BSIS Firearm Permit -
Completion of Power to Arrest training, hand cuffing physical techniques and justification -
Completion of Pepper Spray MFG Training -
School of Infantry (Infantry Rifleman) - USMC Rifleman/Weapons
School of Infantry West
Camp Pendleton South, CA04.2010
Basic Military Science -
USMC Bootcamp
San Diego, CA02.2010
Skills
- Conflict de-escalation
- Campus Operations
- Verbal and written communication
- Patrol operations
- Public Safety
- Conflict Resolution
- Incident Reporting
- Active shooter response
Awards
- Good Conduct Medal, 11/16/12
- Over Seas Service Ribbon (2), 07/16/12
- Global War on Terrorism Service Medal, 06/12/10
- National Defense Service Medal, 02/12/10
- Nato Medal-ISAF Afghanistan, 05/16/12
- Afghanistan Campaign Medal, 12/13/10, 05/15/12
- Navy Unit Citation, 09/16/12
- Letter of Appreciation (2), 12/21/10, 01/18/11
- Honorable Discharge, 11/15/13
- SSI/SSDI Outreach, Access, & Recovery Certified, 07/01/18
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Campus Security Officer
Allied Universal
07.2020 - 08.2024
Gavin De Becker & Associates
Glendale
11.2018 - 04.2020
Benefit Advocacy Project SPA 4
Volunteers of America Greater Los Angeles,
07.2018 - 11.2018
HVRP Job Developer
Volunteers of America Greater Los Angeles,
02.2018 - 06.2018
Disneyland Security II
Disneyland Resort
09.2017 - 06.2018
Solar Panel Installer
Leaders Solar LLC
09.2016 - 08.2017
CrossFit/Olympic Weightlifting Coach
Crossfit Pledge Fitness
10.2013 - 11.2015
3rd Light Armored Reconnaissance
Marine Corps Air Ground Combat Center
05.2010 - 11.2013
AHA Basic Life Support and AED -
BSIS Proprietary Private Security Officer -
BSIS Guard Registration -
BSIS Firearm Permit -
Completion of Power to Arrest training, hand cuffing physical techniques and justification -
Completion of Pepper Spray MFG Training -
School of Infantry (Infantry Rifleman) - USMC Rifleman/Weapons
School of Infantry West
Basic Military Science -
USMC Bootcamp
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