EDWARD SANTIAGO CLAUDIO
Davenport
Summary
Transportation and warehouse operations leader with 15+ years of experience managing high-volume fleets, routing, scheduling, safety, and workforce performance. Expert at analyzing KPIs, building dashboards, and leading cost-reduction and productivity-improvement initiatives. Proven ability to improve on-time performance, reduce operational waste, and strengthen safety and compliance programs.
Overview
23
23
years of professional experience
Work History
Assistant Transportation Manager
Kroger
02.2021 - Current
- Improved on-time delivery by 11% by redesigning route sequencing, adjusting dispatch timing, and analyzing daily performance dashboards.
- Reduced route inaccuracies by 18% by developing KPI scorecards and implementing weekly driver coaching based on performance data.
- Managed workforce scheduling for 450+ drivers, maintaining full staffing coverage and eliminating overtime spikes through improved forecast modeling.
- Partnered with HR to create a corrective action workflow that reduced attendance violations by 22%.
- Strengthened DOT compliance by implementing a 'daily safety touchpoint' process that led to a 15% reduction in incidents year-over-year.
- Audited payroll, load sheets, and union pay codes with 99% accuracy, eliminating repeat payroll discrepancies.
- Enhanced yard efficiency by reorganizing equipment staging and improving communication flow between dispatch, yard control, and warehouse teams.
- Trained drivers using Smith System principles, significantly increasing safe-driving behavior metrics.
Operations Manager / Warehouse Manager
OnTrac
05.2016 - 01.2021
- Increased distribution throughput by 20% by restructuring workflow, adjusting shift plans, and implementing hourly productivity tracking.
- Reduced labor cost per package by 14% by optimizing staffing models, cross-training employees, and minimizing idle time.
- Improved accuracy and shrink performance by introducing a scanning compliance initiative that increased scan integrity to 99.3%.
- Developed weekly KPI and productivity scorecards that improved decision-making across inbound, outbound, and linehaul operations.
- Led a 100,000 sq. ft. distribution center with 100+ employees while maintaining adherence to strict SLA expectations.
- Negotiated carrier and contractor rate structures, driving significant cost savings in transportation operations.
- Strengthened safety performance with new SOPs and corrective action guidelines, reducing OSHA-reportable incidents by 17%.
Warehouse Manager / Transportation Manager
Island Wide Express
02.2003 - 02.2016
- Improved delivery accuracy by 15% through redesigned routing structures and better driver performance monitoring.
- Increased warehouse workflow efficiency by 25% by reconfiguring warehouse layout and introducing lean movement principles.
- Managed receiving, warehousing, dispatch, and transportation for a fleet of 65 drivers across multiple service areas.
- Reduced route completion times by introducing stop-density mapping and driver time-study analysis.
- Built KPI dashboards for route efficiency, warehouse output, and driver productivity to enhance daily planning and shift performance.
- Recruited, trained, and led warehouse personnel, reducing turnover and developing multiple team members into leadership roles.
Education
Business Administration -
Metropolitan University
San Juan, PRAssociate Degree - Electricity with Renewable Energy
Liceo de Arte y Tecnología
San Juan, PRSkills
- Transportation Management
- Routing & Dispatch
- KPI Dashboards
- 3PL Operations
- Driver Performance Metrics
- DOT / Safety Compliance
- Workforce Planning
- Kronos
- Cost-per-Mile Optimization
- Labor Productivity Analysis
- Microsoft Office
- Hiring & Development
Languages
English
Spanish
Timeline
Assistant Transportation Manager
Kroger
02.2021 - Current
Operations Manager / Warehouse Manager
OnTrac
05.2016 - 01.2021
Warehouse Manager / Transportation Manager
Island Wide Express
02.2003 - 02.2016
Associate Degree - Electricity with Renewable Energy
Liceo de Arte y Tecnología
Business Administration -
Metropolitan University