Edward Scott
Surprise,AZ
Overview
6
6
years of professional experience
Work History
Call Center Sells Representative
Empereon Constar
04.2023 - 03.2024
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Processed debit and credit card and electronic check payments.
- Detailed payment options and explained price, receipt and billing details to customers.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Caregiver
Arizona Cares
05.2020 - 03.2023
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Inbound Call Center Sales Representative
AT&T
01.2018 - 03.2020
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School Diploma -
Pennfoster Highschool
Phoenix, AZ01.2018
Skills
- Customer Support
- Sales Support
- Up-selling strategies
- Customer Relations
Timeline
Call Center Sells Representative
Empereon Constar
04.2023 - 03.2024
Caregiver
Arizona Cares
05.2020 - 03.2023
Inbound Call Center Sales Representative
AT&T
01.2018 - 03.2020
High School Diploma -
Pennfoster Highschool