Overview
Work History
Education
Skills
Timeline
Generic

Edward Scott

Surprise,AZ

Overview

6
6
years of professional experience

Work History

Call Center Sells Representative

Empereon Constar
04.2023 - 03.2024
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Processed debit and credit card and electronic check payments.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Caregiver

Arizona Cares
05.2020 - 03.2023
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Inbound Call Center Sales Representative

AT&T
01.2018 - 03.2020
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

High School Diploma -

Pennfoster Highschool
Phoenix, AZ
01.2018

Skills

  • Customer Support
  • Sales Support
  • Up-selling strategies
  • Customer Relations

Timeline

Call Center Sells Representative

Empereon Constar
04.2023 - 03.2024

Caregiver

Arizona Cares
05.2020 - 03.2023

Inbound Call Center Sales Representative

AT&T
01.2018 - 03.2020

High School Diploma -

Pennfoster Highschool

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Edward Scott