Edward Self
Lake St. Louis,MO
Summary
Extensive residential real estate appraisal experience with a focus on delivering precise property valuations across various housing types. Consistently improved customer satisfaction and operational efficiency within real estate services and warranty claims management.
Overview
35
35
years of professional experience
Work History
Owner/Operating Manager
ACTION APRAISAL STL, LLC
Lake St. Louis, USA
01.2006 - Current
- Conducted property valuations for residential real estate types, including single-family homes, condos, and multi-family units, ensuring accurate assessments for clients.
- Provided residential appraisal services since 2006, maintaining membership in National and Missouri Association of Realtors and St. Charles County Board of Realtors, and complying with MARIS MLS, SUPRA KEY, FHA, and USDA standards.
Customer Service/Tinting Specialist
Sherwin Williams Inc.
Wentzville, USA
01.2024 - Current
- Assessed customer needs, recommended suitable products, and programmed tinting system to customize paints to preferences.
- Mastered 75+ products, paints, stains, color bases, and sheens ahead of schedule.
- Executed store opening and closing duties, provided general customer service, managed cash register/POS, and stocked inventory from delivery truck to floor and warehouse.
State Certified Residential Real Estate Appraiser
APPRAISAL CONCEPTS, INC.
St. Peters, USA
01.1998 - 01.2006
- Secured state certification in residential real estate appraisal, validating expertise in property evaluation.
- Completed 120 certification hours, 336 continuing education hours, and accumulated 10,000+ hours of field experience.
- Acquired certification on November 18, 2002, followed by FHA approval on December 18, 2003, enabling compliance with federal appraisal standards.
Director of Contractor Relations, Claims Adjuster
GUARANTEED HOMES, INC.
Lake St. Louis, USA
01.1996 - 01.1998
- Recruited service contractors nationwide, streamlining contractor application approval process.
- Improved contractor computer referral files to ensure all referrals were contacted within 30 days.
- Developed "Approved Contractor" mailing system to notify contractors of preferred status, enhancing communication.
- Cataloged contractor information and entered into computer database, which allowed organization to identify proper resources for service areas.
- Learned all aspects of over 60 contract clauses, computer software system, and company policies in four months, which was twice as fast as expected by supervisor.
- Recorded claims calls from homeowners and real estate agents into database.
- Evaluated claims against varying contract clauses by state to authorize proper payment of claims.
- Handled customer interactions and addressed decisions without receiving complaints.
- Recorded all transactions in detail, facilitating customer service support.
- Marketed the "Prestige Home Warranty" product at the third largest home warranty company.
Assistant Office Manager
Agency Rent-A-Car
Florissant, USA
01.1994 - 01.1996
- Oversaw office operations, managed vehicle rental information, maintenance records, and promoted services to body shops and insurance companies.
- Systemized office procedures for contacting and authorizing rentals from insurance adjusters, enhancing communication and workflow.
- Streamlined body shop diary, reducing time spent collecting information on standardized forms for improved operational efficiency.
- Promoted services, increasing business through discounted prices offered to maintenance and body shops via insurance claim centers.
Third Shift Supervisor
Superior Home Products
Wentzville, USA
01.1991 - 01.1994
- Supervised eight employees across shipping, production, and quality control to ensure smooth operations.
- Supervised 3rd shift operations to ensure efficient workflow and product quality.
- Coordinated team activities to maintain safety standards and operational procedures.
- Trained new employees on equipment usage and safety protocols within the facility.
Education
Associate's Degree - General Studies
Columbia College
Columbia, MO01-2008
General Studies
St. Charles County Community College
O'Fallon, MO01-1990
High School -
Wentzville High School
01-1987
Skills
- Customer service and support
- Property appraisal
- Sales management
- Inventory control
- Business development
- Market analysis and trend awareness
- Client relations and relationship building
- Effective communication skills
- Problem solving
- Attention to detail
- Time management
- Investor relations
Timeline
Customer Service/Tinting Specialist
Sherwin Williams Inc.
01.2024 - Current
Owner/Operating Manager
ACTION APRAISAL STL, LLC
01.2006 - Current
State Certified Residential Real Estate Appraiser
APPRAISAL CONCEPTS, INC.
01.1998 - 01.2006
Director of Contractor Relations, Claims Adjuster
GUARANTEED HOMES, INC.
01.1996 - 01.1998
Assistant Office Manager
Agency Rent-A-Car
01.1994 - 01.1996
Third Shift Supervisor
Superior Home Products
01.1991 - 01.1994
Associate's Degree - General Studies
Columbia College
General Studies
St. Charles County Community College
High School -
Wentzville High School