Edward Sharkey
Clarksboro
Summary
Results-driven Systems Analyst Consultant with expertise in application architecture and software development methodologies, enhancing operational efficiency through strategic problem-solving and user training.
Overview
35
35
years of professional experience
Work History
Systems Analyst Consultant
Enhanced Technical Services
Mt. Laurel, Nj
06.2005 - 05.2024
- Analyzed complex system requirements to recommend efficient solutions for client operations.
- Collaborated with cross-functional teams to design and implement software enhancements.
- Developed documentation for system processes, ensuring compliance with industry standards.
- Led user training sessions to improve adoption of new systems and tools.
- Mentored junior analysts in best practices for system analysis and troubleshooting techniques.
- Conducted system audits to identify areas for improvement and implement strategic changes.
- Enhanced system efficiency by analyzing user requirements and developing customized software solutions.
- Evaluated vendor proposals, selecting cost-effective tools that met project requirements and organizational needs.
- Supported business growth through the strategic use of technology, aligning IT initiatives with corporate goals and objectives.
- Managed multiple projects simultaneously, meeting deadlines while maintaining a high level of attention to detail.
- Provided ongoing support for users experiencing technical difficulties, quickly resolving issues to minimize disruption to operations.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Director of Technical Service
Prosys Information Systems
Edison, NJ
09.1989 - 04.2013
- Led technical support team to enhance customer satisfaction and resolve complex issues.
- Developed and implemented operational protocols, improving service delivery efficiency.
- Managed vendor relationships to ensure seamless integration of new technologies into services.
- Oversaw project lifecycles, from initiation to completion, ensuring alignment with client goals.
- Analyzed service metrics to identify trends and implement process improvements for better performance.
- Collaborated with cross-functional teams to drive strategic initiatives that align with business objectives.
- Conducted regular performance reviews for team members, identifying opportunities for professional growth and development within the organization.
- Maintained up-to-date knowledge on industry trends and best practices, ensuring optimal performance of technical services department.
- Facilitated clear communication between technical services team members and other departments, fostering strong working relationships across the organization.
Education
Bachelor of Science - Electronic Engineering
University of Texas El Paso
El Paso, Tx05-1979
Skills
- Application architecture
- Functional specifications
- Software development methodologies
- Network administration
Timeline
Systems Analyst Consultant
Enhanced Technical Services
06.2005 - 05.2024
Director of Technical Service
Prosys Information Systems
09.1989 - 04.2013
Bachelor of Science - Electronic Engineering
University of Texas El Paso