Edward Simoes
Stewartsville,NJ
Summary
Proven leader with extensive experience as a Store Manager excelling in customer service and problem-solving. Demonstrated ability to enhance customer satisfaction and team performance through effective conflict resolution and multitasking. Skilled in maintaining high-quality service delivery, ensuring operational excellence.
Overview
16
16
years of professional experience
Work History
Store Manager
Aldi
Union, NJ
04.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager
McDonald’s
Elizabeth, NJ
07.2008 - 06.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Accounting
Union County College
Cranford, NJ05.2009
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Aldi
04.2013 - Current
Manager
McDonald’s
07.2008 - 06.2013
Accounting
Union County College