Edward Solis
Summary
Self-motivated Grocery Lead recognized for willingly taking on various tasks in busy settings. Focused on boosting customer loyalty by maintaining optimum stock levels. Helpful and accommodating individual comfortable greeting customers and answering questions or inquiries.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
8
8
years of professional experience
Work History
Grocery Team Lead
H-E-B Grocery
05.2022 - Current
- Conducted regular performance reviews for staff members, identifying areas of improvement and guiding them towards professional development goals.
- Enhanced store appearance by designing visually impactful displays that attracted customer attention.
- Resolved customer complaints promptly, maintaining excellent relationships with patrons.
- Implemented effective merchandising techniques to enhance product visibility and drive sales.
- Oversaw ordering processes, maintaining optimal inventory levels and minimizing waste through strategic purchasing decisions.
- Streamlined inventory management for efficient stock replenishment and accurate tracking.
- Reduced shrinkage rates through diligent monitoring of expiration dates and proper rotation practices.
- Collaborated with cross-functional teams to maintain high standards in quality control and food safety procedures.
- Mentored junior team members, fostering a positive work environment for learning and growth.
Grocery Stocker
H-E-B Grocery
01.2019 - 05.2022
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Cashier
H-E-B Grocery
08.2017 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Assistant
H-E-B Grocery
09.2016 - 08.2017
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
No Degree - Music Education
Oklahoma State University
Stillwater, OKHigh School Diploma -
Thomas Jefferson High School
San Antonio, TX06.2018
Skills
- Product Recommendations
- Merchandise Stocking
- Display Setup
- Skid Breakdown
- Shrinkage Prevention
- Inventory Counts
- Teamwork and Collaboration
- Unloading Deliveries
- Willingness to Learn
- Customer Service
- Excellent Communication
- Building End Caps
- Flexible Schedule
- Order Filling
- Seasonal Displays
- Cleaning and Sanitizing
- Blocking Freezers and Coolers
- Energy and Physical Stamina
- Merchandising and Display
- Product Knowledge
- Merchandise Recommendations
- Retail Metrics and Goals
- Flexible Hours
- Exceeding Customer Expectations
- Locating Merchandise
- Adaptable and Flexible
- Sales and Promotions
- Engaging with Diverse Customers
- Attention to Detail
- Excellent Written and Verbal Communication
- Meeting Sales Goals
- Inventory Management
- Strong Communication and Interpersonal Skills
- Stock rotation
- Task delegation
- Merchandising strategies
- Employee coaching
- Willingness to learn
- Teamwork and collaboration
- Customer service
- Attention to detail
- Cleaning and sanitizing
- Cleaning and sanitation
- Stocking shelves
- Cleanliness and sanitation
Timeline
Grocery Team Lead
H-E-B Grocery
05.2022 - Current
Grocery Stocker
H-E-B Grocery
01.2019 - 05.2022
Cashier
H-E-B Grocery
08.2017 - 01.2019
Customer Service Assistant
H-E-B Grocery
09.2016 - 08.2017
High School Diploma -
Thomas Jefferson High School
No Degree - Music Education
Oklahoma State University
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