Edward Soto Bermudez
Kissimmee,FL
Summary
Dedicated to customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and driven to work quickly and effectively on projects in all types of environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Cook
Estefan Kitchen
Kissimmee, FL
11.2021 - 01.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed kitchen staff, supervised preparation of foods, and explained steps for readying specialty items.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained central standardized recipe and ingredient repository with nutritional and cost information.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Manager
Crabby Bill's Seafood Restaurant
Saint Cloud, FL
07.2018 - 11.2021
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Cook
Anthony's Pizza
Saint Cloud, Florida
04.2017 - 10.2017
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Cook/Food Prep Cook
Lazy Jacks Bar & Grill
Vieques, Puerto Rico
08.2013 - 09.2017
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Served attractive, appetizing meals and deployed proven tasting techniques to confirm quality, taste and palatability prior to service.
- Embraced full responsibility for food quality and garnished artful dishes for maximum appeal to discerning customers.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
- Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
Customer Service Cashier
Carolyns
Vieques, Puerto Rico
05.2010 - 08.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Set up new sales displays each week.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
German Rieckehoff
Vieques, Puerto Rico05.2012
Skills
- Food spoilage prevention
- Operations management
- Policies and Procedures
- Customer Relations
- Inventory Stocking
- Product Scanning
- Team Collaboration
- Service Minded
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cook
Estefan Kitchen
11.2021 - 01.2022
Manager
Crabby Bill's Seafood Restaurant
07.2018 - 11.2021
Cook
Anthony's Pizza
04.2017 - 10.2017
Cook/Food Prep Cook
Lazy Jacks Bar & Grill
08.2013 - 09.2017
Customer Service Cashier
Carolyns
05.2010 - 08.2015
High School Diploma -
German Rieckehoff