Michelle Erb
Mount Joy,PA
Summary
Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit. Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard.
Overview
33
33
years of professional experience
Work History
Cook
Masonic Village At Elizabethtown
Elizabethtown, PA
05.2020 - 09.2020
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Reduced restaurant's annual food and labor costs through proper budgeting, scheduling and management of inventory.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Created identical dishes numerous times daily with consistent care, attention to detail and quality
- Planned promotional menu additions based on seasonal pricing and product availability
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot
- Inspected appliances, commercial fryers, and ovens to verify proper working order
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores
Storeroom Clerk
YTI-Pennsylvania School Of Culinary Arts
Lancaster, PA
06.2019 - 03.2020
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Performed weekly inventory counts to verify stock levels.
- Maintained orderly stockroom for ease of retrieval.
- Received incoming merchandise and stored in correct stock locations.
- Distributed items orders via stockroom’s orders.
- Offered expertise in inventory management and current stock levels to internal teams to facilitate accuracy and product availability.
- Processed required paperwork to expedite handling of shipped and received goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
Butcher
Breakaway Farms
Mount Joy, PA
04.2017 - 12.2017
- Performed meat inspections and checked temperature environment to maximize food safety.
- Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
- Used boning knife, skewers and twine to shape, lace and tie roasts.
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Adhere to safety and cleanliness standards and maintained equipment.
- Received and inspected incoming shipments of fresh meat products.
- Performed meat inspections and checked temperature environment to maximize food safety
Owner
Athena Supply
Mount Joy, PA
05.2009 - 03.2016
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Generated revenues yearly and effectively capitalized on industry growth.
- Maintained up-to-date administrative records to monitor operational conditions.
- Managed day-to-day business operations
- Reconciled daily sales, returns and financial reports in QuickBooks
- Maintained up-to-date administrative records to monitor operational conditions
Bookkeeper
Abel Fence
Mount Joy, PA
04.1996 - 03.2016
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Completed payroll for employees and maintained detailed records of procedures.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Increased customer satisfaction by filing taxes on time and promptly resolving issues.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Supported operations by communicating with customers, filing documents and managing data.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Maintained and processed invoices, deposits and money logs.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols
- Established QuickBooks accounting system to reflect accurate financial records
- Maintained and processed invoices, deposits and money logs
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts
- Calculated deductions and processed payroll for employees
- Reported financial data and updated financial records in ledgers and journals
- Verified postings to ledgers to confirm accurate entry and account balances
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors
- Investigated daily variances and corrected errors to resolve discrepancies
- Diminished financial discrepancies and managed monetary transactions
- Verified accurate recordkeeping processes, reducing financial inconsistencies
- Reviewed and processed employee expense reports and vendor invoices for payment
- Organized and carried out proactive month-end, quarterly and year-end processes
- Increased customer satisfaction by filing taxes on time and promptly resolving issues
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Supported operations by communicating with customers, filing documents and managing data
- Identified accounting errors by developing cross-referencing databases
Janitorial Technician
Petra Christian Fellowship
New Holland, PA
07.1995 - 06.1996
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Used time management and efficient cleaning methods to meet deadlines.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Handled equipment, chemicals and materials properly and with caution.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls
- Handled equipment, chemicals and materials properly and with caution
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents
- Used time management and efficient cleaning methods to meet deadlines
- Emptied trashcans and transported waste to collection areas
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs
- Organized and used industrial cleaning products following strict safety procedures
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Promoted building security by locking doors and checking electrical appliances for safety hazards
- Maintained optimal supply levels to meet daily and special cleaning needs
Sales Manager
From Here To Maternity
Kailua-Kona, HI
07.1990 - 06.1991
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored markets to map marketing initiatives and maximized customer outreach by enhancing overall brand strategy.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly and managed over accounts to increase sales and meet quotas.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
Sales Associate
Ameritone Paint
Kailua-Kona, HI
07.1988 - 01.1990
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Developed, marketed and sold full range of products and support services.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Sales Associate
HPM
Kailua-Kona, HI
01.1987 - 06.1988
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Developed, marketed and sold full range of products and support services.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Solved customer challenges by offering relevant products and services.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Associate of Arts - Culinary Arts
YTI Pennsylvania School of Culinary Arts
Lancaster, PA06.2022
Skills
- Institutional and batch cooking
- Recipes and menu planning
- Food plating and presentation
- Food spoilage prevention
- Food preparation and safety
- Beautiful presentation of food
- Collaborative Relationships
- Mixing Dishes
- Critical Thinking
- Institutional and Batch Cooking
- Food Spoilage Prevention
- Kitchen Sanitization
- Product Rotations
- Sauce Preparation
- Purchasing and Receiving
- New Recipe Creation
- Bulk Food Preparation
- Store Room and Walk-In Inspections
- Food Plating and Presentation
- Menu Planning
- Proper Food Storage
- Timely Food Delivery
- Ingredient Selection
- Dish Preparation
- Sandwich Preparation
- Safety and Sanitation Standards
- Reading Comprehension
- Contemporary Sauce Work
- Cooking and Baking
- Industry Trends
- Developing Menus
- Chopping Vegetables
- Institutional and batch cooking
- Guest Satisfaction
- Portion and Cost Control
- Food Allergies
- Food Safety and Quality
- Disciplinary Action
- Regulatory Adherence
- Event Catering
- Dessert Preparation
- Facility Policies and Procedures
- Staff Meetings
- Ingredient Restocking
- Billing and Payment Processing
- Preservation Methods
- Hospitality Management
- Dietary Restrictions
- Machinery Upkeep
- Guest Experiences
- POS Transactions
- Proper Food Temperatures
- Kitchen Staff Management
- Station Preparation
- Pizza Making
- Food Rotation
- Injury Avoidance
- Attentive to Detail
- Preparing Seeds
- Phone Inquiries
- Hot and Cold Foods
- Preparation of Appeals
- Suggestive Selling
- Emergency Situations
- Janitorial Duties
- Food Handlers Certification
- Food Science
- Food Production Scheduling
- Flat Top Grills
- Processing Customer Requests
- Production Worksheets
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Cook
Masonic Village At Elizabethtown
05.2020 - 09.2020
Storeroom Clerk
YTI-Pennsylvania School Of Culinary Arts
06.2019 - 03.2020
Butcher
Breakaway Farms
04.2017 - 12.2017
Owner
Athena Supply
05.2009 - 03.2016
Bookkeeper
Abel Fence
04.1996 - 03.2016
Janitorial Technician
Petra Christian Fellowship
07.1995 - 06.1996
Sales Manager
From Here To Maternity
07.1990 - 06.1991
Sales Associate
Ameritone Paint
07.1988 - 01.1990
Sales Associate
HPM
01.1987 - 06.1988
Associate of Arts - Culinary Arts
YTI Pennsylvania School of Culinary Arts
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