Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
References
Timeline
TruckDriver

Edward Sweeney

Mail Carrier
Elk Creek,MO

Summary

Perceptive Senior Technical Support Specialist with established Distributed Systems network trouble-shooting skills. Bringing over 10 years of professional experience in help desk and technical support services. Extensive knowledge of using and troubleshooting various computer issues and equipment. Clear communicator successful supervising 8 employees and providing individualized training and motivation to each team member.

Overview

14
14
years of professional experience

Work History

Rural Mail Carrier

USPS
05.2020 - Current
  • Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.

Customer Care Sales Specialist

Marriott
06.2010 - 04.2018
  • Increased customer satisfaction by addressing and resolving service inquiries promptly and professionally.
  • Boosted sales revenue by identifying upsell opportunities and promoting additional products or services.
  • Streamlined workflow processes, resulting in improved team efficiency and reduced response times for customer inquiries.
  • Consistently exceeded performance targets by adopting a customer-centric approach to sales and support tasks.

Senior Help Desk Analyst - 10 Years

First Data
  • Enhanced customer satisfaction by resolving technical issues promptly and accurately.
  • Streamlined help desk operations for increased efficiency by implementing effective ticketing systems.
  • Reduced call wait times by improving internal processes and communication within the team.
  • Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.

Education

Bachelor of Arts - Business Administration

University of Nebraska At Omaha
Omaha, NE

Bachelor of Science - Chemical Engineering

Eastern Michigan University
Ypsilanti, MI

Skills

  • Training and Mentoring
  • Performance Metrics Analysis
  • Escalation Management
  • Network Administration
  • Support Documentation Manager

Accomplishments

    Employee of the Year, First Data - Senior Helpdesk Anaylyst II

Affiliations

  • Photography
  • Automotive Repair
  • Ranching

Languages

English
Native or Bilingual
German
Limited Working
French
Elementary

References

References available upon request.

Timeline

Rural Mail Carrier

USPS
05.2020 - Current

Customer Care Sales Specialist

Marriott
06.2010 - 04.2018

Senior Help Desk Analyst - 10 Years

First Data

Bachelor of Arts - Business Administration

University of Nebraska At Omaha

Bachelor of Science - Chemical Engineering

Eastern Michigan University

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Edward SweeneyMail Carrier