Edward Templeton
McAllen,TX
Summary
Excellent Communication skills with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Protective Security Specialist
Target Security
03.2023 - 08.2023
- Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
- Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
- Identified new and innovative approaches to physical security training and executed training to direct and guide physical security staff.
- Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
Medical Assistant
Nemours Children's Hospital
09.2021 - 10.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
Geek Squad Agent
Geek Squad - Best Buy
03.2018 - 12.2021
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Customer Service Representive
Acme Markets, Inc
08.2016 - 12.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Science - Nursing
South Texas College
Mcallen, TX05.2026
No Degree - Computer Science
Delaware Technical And Community College
Newark, DE03.2023
No Degree - Emergency Medical Technology
Good Fellowship EMT School
West Chester 01.2023
High School Diploma -
Mount Pleasant High School
Wilmington, DE05.2018
Skills
- Radio Communication
- Patient Assessment
- Allergic Reactions
- Emergency Vehicle Operation
- Direct Patient Care
- Medical Recordkeeping
- Patient Transport
- CPR and First Aid
- Triaging
- Dispatcher Communication
- Medical History Recording
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Russian
Limited Working
Chinese (Cantonese)
Limited Working
Arabic
Limited Working
Timeline
Protective Security Specialist
Target Security
03.2023 - 08.2023
Medical Assistant
Nemours Children's Hospital
09.2021 - 10.2022
Geek Squad Agent
Geek Squad - Best Buy
03.2018 - 12.2021
Customer Service Representive
Acme Markets, Inc
08.2016 - 12.2018
Bachelor of Science - Nursing
South Texas College
No Degree - Computer Science
Delaware Technical And Community College
No Degree - Emergency Medical Technology
Good Fellowship EMT School
High School Diploma -
Mount Pleasant High School
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