Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edward Thomas

Temple Hills,MD

Summary

Dynamic professional with a proven track record in security and customer service, notably at Burlington. Excelled in emergency response and relationship building, enhancing safety and customer satisfaction. Demonstrated expertise in security protocols and verbal communication, significantly contributing to a welcoming atmosphere. Achieved a 30% increase in store visits through effective engagement and promotional strategies. Diligent Security professional with over 5 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.

Overview

17
17
years of professional experience

Work History

Security Guard

Burlington
09.2024 - Current
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Security Officer

Foreman Mills
12.2020 - 08.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Sign Spinner

Smile Center Dental
03.2012 - 08.2020
  • Presented enthusiastic, positive image to greet customers.
  • Adapted quickly to changing weather conditions while maintaining high-quality performance standards for outdoor engagements.
  • Provided excellent customer service when approached by interested passersby, offering friendly assistance and answering any questions about promotions or the business itself.
  • Held Smile Center Dental large sign to advertise local businesses and direct traffic to store.
  • Handed out coupons to pedestrians to attract new and repeat customers.
  • Increased store visits by 30% through effectively catching attention of passersby and answering questions.

Produce Clerk

Safeway
01.2010 - 02.2011
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.

Sales Associate

Downtown Locker Room
04.2008 - 02.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

Friendly High School
Fort Washington, MD
05-1998

Skills

  • Verbal and written communication
  • Security camera monitoring
  • Patrolling
  • Work ethic
  • Emergency Response
  • Reporting skills
  • Incident Reporting
  • CCTV Monitoring
  • Security Protocols
  • Self-Defense
  • Reliability
  • ID Verification
  • Relationship building and management
  • Guard Post Rotation
  • De-Escalation Techniques

Timeline

Security Guard

Burlington
09.2024 - Current

Security Officer

Foreman Mills
12.2020 - 08.2024

Sign Spinner

Smile Center Dental
03.2012 - 08.2020

Produce Clerk

Safeway
01.2010 - 02.2011

Sales Associate

Downtown Locker Room
04.2008 - 02.2010

High School Diploma -

Friendly High School

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Edward Thomas