Edward Trevino
San Antonio,TX
Summary
Analytically driven leader recognized for success in guiding teams, boosting performance, and raising efficiency. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success.
Overview
13
13
years of professional experience
Work History
Supervisor Clinical Administration
WellMed Medical Management - United Health Group
San Antonio, TX
04.2020 - Current
- Identified operational inefficiencies and implemented corrective measures, leading to an overall team increase in efficiency by 20% over the last year.
- Led major initiatives within the department that drove innovation or addressed critical business challenges including the creation of a provider portal, setup of a new agent training and resource platform, and updated call scripts to increase call efficiency.
- Developed performance metrics for my team, regularly monitored progress toward goals, and made necessary adjustments, resulting in my team consistently exceeding department expectations.
- Regularly delivered analytical reports and insights to Senior leadership. Often recommending improvements to department operation procedures to meet changing business and customer needs.
- Championed teamwork and cross-department collaboration by creating a sharepoint site to facilitate process improvement and efficient issue resolution.
Team Lead
WellMed Medical Management - United Health Group
San Antonio, TX
01.2017 - 04.2020
- Trained new agents to ensure a smooth transition and adoption of department processes and expectations.
- Distributed work to agents and monitored work volume.
- Resolved escalated issues with providers and members.
- Provided coaching and guidance to agents regarding cases and resources.
- Performed audits on agent's work quality and productivity.
- Led projects related to training, onboarding, process improvements, and collaborated with other departments as a subject matter expert.
Front Desk Coordinator
South Texas Radiology Imaging Centers
San Antonio, TX
01.2016 - 01.2017
- Scheduled appointments and managed exam schedule for multiple MRI/CT machines.
- Checked in patients and assisted them with required waivers/paperwork.
- Served multiple customers simultaneously in a high volume, fast paced environment.
- Watched for, recognized, and prevented security risks.
- Effectively managed and resolved issues with irate customers, maintaining professionalism and ensuring customer satisfaction.
- Prepared patients for their radiology exams, ensuring their comfort and understanding of the procedures.
Restaurant Manager
China Garden
San Antonio, TX
01.2012 - 01.2016
- Recruited, trained, and led a staff of servers and cooks in a fast-paced restaurant.
- Conducted regular staff performance reviews and evaluations.
- Managed all accounting and bookkeeping procedures.
- Created the work schedule for the restaurant staff. Reduced labor costs through strategic scheduling.
- Decreased food cost by auditing previous practices and developing new ordering procedures.
- Exhibited exceptional customer service, enhancing guest satisfaction, and fostering a positive dining experience.
- Created a new menu with locally sourced and healthy ingredients.
Education
Winston Churchill High School
San AntonioSan Antonio College
San AntonioSkills
- Process Monitoring and Improvement
- Training and mentoring
- Staff Development
- Complex Problem-Solving
- Data Analysis
- Proficient with all Microsoft applications
Timeline
Supervisor Clinical Administration
WellMed Medical Management - United Health Group
04.2020 - Current
Team Lead
WellMed Medical Management - United Health Group
01.2017 - 04.2020
Front Desk Coordinator
South Texas Radiology Imaging Centers
01.2016 - 01.2017
Restaurant Manager
China Garden
01.2012 - 01.2016
Winston Churchill High School
San Antonio College