EDWARD VASS
MINERAL RIDGE,Ohio
Summary
Dedicated Professional Fundraiser with 11 years of experience planning special campaigns and fundraising events. Enthusiastic about supporting issues related to any cause.
Overview
32
32
years of professional experience
Work History
Telephone Fundraiser
TrueSense Marketing
06.2023 - Current
- Navigated sensitive situations with empathy, offering alternative solutions or referring callers to appropriate resources when necessary.
- Participated in regular training sessions to refine skills and stay up-to-date on best practices in telephone fundraising.
- Contributed to a positive work environment by actively engaging in team meetings and promoting a supportive atmosphere among colleagues.
- Exceeded individual call quotas by maintaining a high level of productivity and focus throughout each shift.
- Implemented efficient call management techniques, minimizing wait times between potential donors while maximizing outreach efforts.
- Increased donor engagement by utilizing persuasive communication techniques during fundraising calls.
- Provided constructive feedback for script improvement, refining messaging based on personal experiences and responses from prospects.
Communicator
Infocision Mangrmrnt
03.2015 - 05.2023
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Built relationships with customers using strong persuasion and active listening skills.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Recorded and updated customer information in online systems.
- Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
Laborer
Millcreek Window and Door
08.1992 - 05.2005
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Moved and cleared debris from work sites to dispose of in designated areas.
Education
Associate Degree - Auto And Diesel Mechanics
New Castle School of Trades
New Castle, PA01.1989
High School Diploma -
Hubbard High School
Hubbard, OH06.1987
Skills
- Call center experience
- Data entry proficiency
- Objection handling
- Persuasive Speaking
- Building rapport
Workgapsreason
Looking for work. I would really like to have the chance to work for your company. I am very loyal to an employer, I show up on time, I do not cause problems, I try my hardest and give my all in my work.
Timeline
Telephone Fundraiser
TrueSense Marketing
06.2023 - Current
Communicator
Infocision Mangrmrnt
03.2015 - 05.2023
Laborer
Millcreek Window and Door
08.1992 - 05.2005
Associate Degree - Auto And Diesel Mechanics
New Castle School of Trades
High School Diploma -
Hubbard High School
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