Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Edward Walsh

Tonawanda,NY

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

3
3
years of professional experience

Work History

Sales Representative/Sales Manager

Cellular Sales/Verizon
12.2021 - Current


  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Hosted and presented at strategy meeting to improve sales at a given location

Waiter

Dwyer's Irish Pub
07.2021 - 03.2022
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Real Estate Agent

EXIT Turning Key Realty
02.2021 - 11.2021
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Utilized a CRM to categorize clients, and keep track of appointments, follow up dates and out reach.

Education

Certification - Real Estate

Cusack Center For Professional Development
Williamsville
01.2021

Certification - CNC Operating

Erie Community College
Buffalo, NY
08.2020

Regents Diploma -

Tonawanda High School
07.2018

Skills

  • Adaptability
  • Leadership
  • Transparency
  • Persuasion
  • Quick Witted
  • Objection Handling
  • Upselling and Cross Selling
  • Public Speaking
  • Client Account Management
  • Team Management

Accomplishments

  • Ranked #15 in Upstate New York for 2023, out of a group around 300
  • Achieved high end and uncommon sales awards time after time (Comma, Single Sale Comma, Black Coat, best in customer Service)
  • Supervised team of 10 staff members.
  • Grew the close rate of my store, on a product from 5% month over month to the market target of 20%

References

  • Jordan LeViness, Cellular Sales, Buffalo Area Sales Manager (716)392-8463
  • Brian Law, Cellular Sales, Southern Tier Area Sales Manager (716)430-7069
  • Katie O'kiefe, Dwyers Irish Pub, Manager, (716)602-1176
  • Jennifer Sheppard, EXIT Turning Key Realty, Assistant Broker, (716)435-4007

Timeline

Sales Representative/Sales Manager

Cellular Sales/Verizon
12.2021 - Current

Waiter

Dwyer's Irish Pub
07.2021 - 03.2022

Real Estate Agent

EXIT Turning Key Realty
02.2021 - 11.2021

Certification - Real Estate

Cusack Center For Professional Development

Certification - CNC Operating

Erie Community College

Regents Diploma -

Tonawanda High School

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