Edward Wells
6108 Paradise Dr,LA
Summary
With a proven track record at Gold Standard Auctions and 2909 , I excel in customer relationship management and emergency response, enhancing client engagement and safety. My expertise in relationship building and threat assessment significantly boosted customer retention and minimized security incidents, showcasing my ability to foster loyalty and ensure a secure environment.
Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.
Overview
5
5
years of professional experience
Work History
Sales/Customer Service Executive
Gold Standard Auctions
02.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Level 3 Security Officer
2909
11.2019 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Education
High School Diploma -
Citrus College
Glendora, CA04-2025
Skills
- Team Collaboration
- Customer Relationship Management
- Relationship Building
- Client Engagement
- Report Writing
- Incident Reporting
- General security
- Physical Fitness
- Emergency Response
- Threat Assessment
- Investigative abilities
- Threat Management
Timeline
Sales/Customer Service Executive
Gold Standard Auctions
02.2023 - Current
Level 3 Security Officer
2909
11.2019 - Current
High School Diploma -
Citrus College
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