Summary
Overview
Work History
Skills
Timeline
Generic

Edward W. Harper

New Castle,DE

Summary

Experienced operations professional skilled in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Expertise in strategic planning, process improvement, and resource management. Known for reliability and effective leadership in high-pressure situations.

Overview

13
13
years of professional experience

Work History

Senior Operations Manager Legal Order Operations

Bank of America
01.2021 - Current
  • Manage a high-performing team within the Legal Operations unit, ensuring daily workflows, escalations, and deliverables meet department standards and service-level expectations.
  • Facilitate team meetings, provide hands-on training, and build knowledge-sharing tools to improve skill alignment and operational consistency.
  • Manage Check Room issuing monthly average of 450 checks, Maintenance team processing daily average of 150 cases, and Subpoena team logging 350 cases daily.
  • Lead process development initiatives, designing and documenting standardized procedures that enhance efficiency, accuracy, and compliance across multiple operational functions.
  • Served as project lead for User Acceptance Testing (UAT), coordinating with business analysts, IT, and end-users to validate system changes, identify process gaps, and support system integration.
  • Lead process development initiatives, designing and documenting standardized procedures in Solution Center that enhance efficiency, accuracy, and compliance across multiple operational functions.
  • Analyzed daily reporting and monitored processes to manage risk and support data-driven decision making.
  • Collaborate with leadership to align process improvement goals with broader organizational priorities, ensuring operational readiness for new policies and technology rollouts.
  • Recognized for strong problem-solving skills, adaptability, and ability to manage multiple priorities while maintaining accuracy and compliance.

Team Lead /Litigation Specialist II LOCRO

Bank of America
01.2019 - 01.2021
  • Preparing reports, handling escalated subpoena issues and correspondence.
  • Ensure Associate Level Goals are met consistently and implementing updated procedures adequately. Production goal of 18 cases per day vs 20.5 average. Quality goal of 97% vs 98.6% average.
  • Facilitated multiple training courses for new functions.
  • Consistently recognized by peers and senior management as the Team Lead of the month.

Litigation Specialist II/Officer Lead Ops Representative LOCRO

Bank of America
01.2016 - 01.2019
  • Interpreting and validating subpoenas and giving direction to processors on what to fulfill.
  • Managed caseload with diverse complexity and multitude of due dates.
  • Consistent top performer in Production and Quality, often exceeded goal of 8 cases per day.

Lead Operations Representative - Deposit Account Services

Bank of America
01.2014 - 01.2016
  • Processed shipments of contents from forced open safe deposit boxes.
  • Consistently exceeded all expectations of any tangible goals.

Lead Operations Representative – Practice Solutions

Bank of America
01.2013 - 01.2014
  • Supported end to end credit management process.
  • Managed moderate to complex structured portfolios.

Skills

  • Operations management
  • Operational excellence
  • Cross-functional coordination
  • Data analysis
  • Performance improvement
  • Team leadership
  • Quality assurance
  • Business development

Timeline

Senior Operations Manager Legal Order Operations

Bank of America
01.2021 - Current

Team Lead /Litigation Specialist II LOCRO

Bank of America
01.2019 - 01.2021

Litigation Specialist II/Officer Lead Ops Representative LOCRO

Bank of America
01.2016 - 01.2019

Lead Operations Representative - Deposit Account Services

Bank of America
01.2014 - 01.2016

Lead Operations Representative – Practice Solutions

Bank of America
01.2013 - 01.2014
Edward W. Harper