Peyman Zabihinoury
Richmond,TX
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Pharmacy compliance leader with 10 years of experience transforming regulatory adherence into operational excellence with a focus on the creation and implementation of AI (artificial intelligence) systems. Proven ability to implement ACHC/PCAB-compliant AI systems, lead cross-departmental initiatives, and design innovative training programs that enhance team performance by up to 35%. Adept at leveraging AI data analytics to drive decision-making, mitigate risks, and achieve measurable improvements in accreditation readiness. Recognized for cultivating a culture of quality, efficiency, and compliance in high-pressure environments. Accomplished in public health project management, including epidemiology, statistical analysis, and literature reviews. Skilled in AI tool creation (OpenAI, agentic workflows, AI web platforms/ applications) technical writing, pharmacy compliance regulations and laws across all 50 states and territories, as well as database utilization (Dremio, BI Suite, SPSS, SQL, etc.), surveillance, and field research. Results-driven, proactive team player with a diligent and resourceful nature, consistently delivering high-quality outcomes in complex regulatory environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager, Legal & Regulatory AI Operations
Empower Pharmacy
Houston, TX
09.2025 - Current
- Developed various AI GPTs, Agents, and applications for increased efficiency and productivity within the legal and compliance department.
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement strategic initiatives, improving overall performance.
- Developed training programs to enhance staff competencies and ensure compliance with company standards.
- Analyzed performance metrics to identify areas for improvement and drive targeted actions.
- Established key performance indicators to measure success of ongoing projects and initiatives.
- Collaborated with senior leadership to align departmental objectives with organizational goals.
- Fostered a culture of continuous improvement through regular feedback and performance reviews.
- Managed budgeting processes, ensuring alignment with financial forecasts and organizational strategy.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Compliance Specialist
Empower Pharmacy
Houston, TX
04.2024 - 09.2025
- Championed a company-wide compliance employee license tracking transformation, reducing issue resolution times by 40% while exceeding ACHC/PCAB standards.
- Facilitated seamless ARCOS reporting, ensuring zero non-compliance findings during audits.
- Designed innovative training initiatives that improved team adherence to regulatory standards by 30%.
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
- Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
- Promoted a culture of ethical behavior within the organization by underscoring the importance of adhering not only to regulations but also to established company values.
Lead Pharmacy Technician
CVS Pharmacy
Houston, TX
01.2021 - 04.2024
- Managed a team of 10 pharmacy technicians in a high-volume environment, improving workflow efficiency to process over 500 daily prescriptions with 99% accuracy.
- Revamped inventory systems, reducing medication wastage by 20% and achieving an 85% improvement in stock forecasting.
- Spearheaded compliance initiatives, resulting in error-free audits and improved regulatory adherence across multiple locations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
- Developed and implemented improvements to pharmacy organization system.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Set up and modified patient profiles in RxConnect to include current information such as medications and insurance details.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Mobile Training Coach
CVS Pharmacy
Houston, TX
06.2022 - 05.2023
- Developed performance-driven training programs that boosted team efficiency by 35%, focusing on regulatory compliance and workflow optimization.
- Designed and implemented needs-based learning strategies, ensuring consistency and high-quality service delivery across multiple sites.
- Expertly instructed and mentored over 40 new technicians in customer service skills, effective communication, pharmacy workflow, and inventory management
- Cultivated a culture of excellence and emphasized the importance of technical proficiency combined with compassionate patient care.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed job-specific competencies and performance standards.
- Established and maintained quality control standards.
- Developed and executed performance management programs to increase employee engagement and productivity.
Inventory Specialist
CVS Pharmacy
Houston, TX
01.2020 - 01.2021
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Certified Pharmacy Technician
CVS Pharmacy
Houston, TX
10.2016 - 10.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Tutor
EMC Ed Group
Houston, TX
01.2017 - 05.2018
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
Education
Doctor Of Public Health - Epidemiology
Capella University
Minneapolis, MN12.2021
Master of Science - Health Informatics
University of Texas Health Science Center Houston
Houston, TX05.2014
Bachelor of Science - Cytogenetic Technology
University of Texas Health Science Center Houston
Houston, TX08.2012
Skills
- AI Tool Mastery (OpenAI, Agentic workflows, web applications/platforms)
- Aseptic Techniques
- Drug Storage Procedures
- Manual and Automated Medication Dispensing
- Pharmacy and Customer Records Management
- Drug Inventory Control
- HIPAA
- Team Collaboration
- Updating Medication Histories
- Advanced Math Skills
- Patient Confidentiality
- Staff Development
- Insurance Billing
- Report Preparation
- Workflow Optimization
- Regulatory Compliance
- Problem-Solving Skills
- Inventory Control
- Insurance Verification
- Fluent in English, Spanish, and Farsi
- Research
- Data Management
- Multitasking Abilities
- Excellent Communication
- Problem Resolution
- Team Building
- EMR / EHR
- EMR Systems
- Disease Prevention and Intervention Specialist
- Markets Research
- ICD-9 Forms
- Medical Records Management
- Vaccine Administration
- Chronic Disease Management
- Medical Recordkeeping
- Infection Control Measures
- Patient Care
- Health and Wellness Expertise
- Administering Immunizations
- OSHA Safety Expert
- Data Collection
- Patient Health Information Access
- Electronic Health Record Applications
- Pharmacy Operations
- Quality Assurance and Control
- Insurance Claim Processing Software
- Reviewing Patient Information
- Technician Assistance
- Prescription Pricing
- Managing Prescription Refills
- Supervising Technicians
- Health Insurance Plan Knowledge
- Data Integrity
- Project Management
- Regulatory Standards
- Compliance Knowledge
- Compliance Protocols
- Auditing Processes
- Audit Monitoring
- Scripting and Documentation
- Document Review
- Data Presentation Skills
- Data Structures
- Operations support
- Database management
- Corrective action plans
- Hazard prevention
- Risk assessment
- Operations management
- Project oversight
- Performance evaluation
- Data analysis
- Process improvement strategies
- Workflow optimization
- Root-cause analysis
- Key performance indicators
- Risk mitigation plans
- Training employees
- Operational excellence
- Quality management systems
- Time management
- Team building
- Inventory control
- Analytical thinking
- Maintenance management
- Team leadership
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
- Strategic planning
- Project management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Goal setting
- Verbal and written communication
- Complex Problem-solving
- Decision-making
Certification
- CPhT - Certified Pharmacy Technician
- CG - Technologist in Cytogenetics
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Persian
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Dremio
SQL
SPSS
Salesforce
LifeFile
Python
OpenAI
Replit
Microsoft CoPilot
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leaveAccomplishments
- Achieved creation of licensure compliance automation to detect deficiencies in employees' licensure.
- Helped to identify and report compliance errors related to the Automation of Reports and Consolidated Orders System (ARCOS).
- Regularly audit on a daily basis of at least 100 prescriptions to help identify any compliance discrepancies in conjunction with accurate reporting.
- Mastered the compliance documentation process of wasting, transferring, and movement of controlled drugs throughout Empower Pharmacy.
Timeline
Manager, Legal & Regulatory AI Operations
Empower Pharmacy
09.2025 - Current
Compliance Specialist
Empower Pharmacy
04.2024 - 09.2025
Mobile Training Coach
CVS Pharmacy
06.2022 - 05.2023
Lead Pharmacy Technician
CVS Pharmacy
01.2021 - 04.2024
Inventory Specialist
CVS Pharmacy
01.2020 - 01.2021
Tutor
EMC Ed Group
01.2017 - 05.2018
Certified Pharmacy Technician
CVS Pharmacy
10.2016 - 10.2020
Doctor Of Public Health - Epidemiology
Capella University
Master of Science - Health Informatics
University of Texas Health Science Center Houston
Bachelor of Science - Cytogenetic Technology
University of Texas Health Science Center Houston