Summary
Overview
Work History
Skills
Timeline
Generic

Edward Worlund

Hendersonville,USA

Summary

Dependable and dedicated case manager with a proven track record in personalized client support and progress monitoring. Maintained perfect attendance record, demonstrating reliability and commitment. Proficient in documentation management and compliance with agency standards, ensuring effective advocacy and operational efficiency in case management processes.

Overview

50
50
years of professional experience

Work History

Case Manager

Renew NC
Asheville, North Carolina
10.2025 - 05.2026
  • Provided case management services, including intake and assessment, to develop personalized support plans.
  • Monitored client progress through regular follow-up contacts to ensure timely interventions and support.
  • Managed case documentation and maintained accurate records in compliance with policies.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Participated in team meetings and in-house training sessions to enhance collaboration and service delivery.
  • Adhered to ethical principles and standards to protect clients' confidential information.

Driver

Parks Ford
Hendersonville, NC
10.2024 - 09.2025
  • Maintained a clean driving record by following all traffic regulations. with no violations or citations.
  • Ensured compliance with traffic laws and maintained clean driving record.
  • Provided excellent customer service throughout delivery process.

Postal Carrier

Hendersonville Post Office
Hendersonville, NC
08.2023 - 09.2024
  • Organized and managed route efficiently, ensuring timely delivery of mail.
  • Adapted strategies to meet changing demands, ensuring seamless operations whether working independently or collaboratively.
  • Collaborated with supervisors and coworkers to streamline workflow and enhance shift efficiency.

Operations Manager

Gateway Enterprise Corporation
Somers, CT
01.2011 - 07.2023
  • Managed daily operations across multiple departments, enhancing overall efficiency.
  • Developed talented team, participating in hiring, coaching, and performance management processes.
  • Resolved customer issues promptly, contributing to high customer satisfaction ratings.

Operations Manager

South Windsor Ten Pin
South Windsor, CT
04.2009 - 02.2011

Operations Manager

U.S. Army
10.1976 - 11.1996
  • Transitioned from active military service in U.S. Army, leveraging leadership and operational skills in civilian roles
  • Supervised daily operations to ensure efficient workflow and productivity.
  • Implemented process improvements to enhance operational efficiency and service quality.
  • Coordinated staff schedules to optimize resource allocation and coverage.

Skills

  • Case management
  • Intake assessment
  • Case documentation
  • Documentation management
  • Record maintenance
  • Client advocacy
  • Customer service
  • Safe driving practices
  • Punctual and reliable

Timeline

Case Manager

Renew NC
10.2025 - 05.2026

Driver

Parks Ford
10.2024 - 09.2025

Postal Carrier

Hendersonville Post Office
08.2023 - 09.2024

Operations Manager

Gateway Enterprise Corporation
01.2011 - 07.2023

Operations Manager

South Windsor Ten Pin
04.2009 - 02.2011

Operations Manager

U.S. Army
10.1976 - 11.1996
Edward Worlund