Dependable and dedicated case manager with a proven track record in personalized client support and progress monitoring. Maintained perfect attendance record, demonstrating reliability and commitment. Proficient in documentation management and compliance with agency standards, ensuring effective advocacy and operational efficiency in case management processes.
Overview
50
50
years of professional experience
Work History
Case Manager
Renew NC
Asheville, North Carolina
10.2025 - 05.2026
Provided case management services, including intake and assessment, to develop personalized support plans.
Monitored client progress through regular follow-up contacts to ensure timely interventions and support.
Managed case documentation and maintained accurate records in compliance with policies.
Maintained accurate case records and documentation according to agency guidelines.
Maintained logs and electronic client records following department and agency policies for effective monitoring.
Participated in team meetings and in-house training sessions to enhance collaboration and service delivery.
Adhered to ethical principles and standards to protect clients' confidential information.
Driver
Parks Ford
Hendersonville, NC
10.2024 - 09.2025
Maintained a clean driving record by following all traffic regulations. with no violations or citations.
Ensured compliance with traffic laws and maintained clean driving record.
Provided excellent customer service throughout delivery process.
Postal Carrier
Hendersonville Post Office
Hendersonville, NC
08.2023 - 09.2024
Organized and managed route efficiently, ensuring timely delivery of mail.
Adapted strategies to meet changing demands, ensuring seamless operations whether working independently or collaboratively.
Collaborated with supervisors and coworkers to streamline workflow and enhance shift efficiency.
Operations Manager
Gateway Enterprise Corporation
Somers, CT
01.2011 - 07.2023
Managed daily operations across multiple departments, enhancing overall efficiency.
Developed talented team, participating in hiring, coaching, and performance management processes.
Resolved customer issues promptly, contributing to high customer satisfaction ratings.
Operations Manager
South Windsor Ten Pin
South Windsor, CT
04.2009 - 02.2011
Operations Manager
U.S. Army
10.1976 - 11.1996
Transitioned from active military service in U.S. Army, leveraging leadership and operational skills in civilian roles
Supervised daily operations to ensure efficient workflow and productivity.
Implemented process improvements to enhance operational efficiency and service quality.
Coordinated staff schedules to optimize resource allocation and coverage.