Edward F Sidor Jr
Casino Gaming
Wyandotte,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Banking, Automotive, and Casino Operations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of post-secondary education
32
32
years of professional experience
Work History
Casino Operations
Motorcity Casino
Detroit, MI
10.2007 - Current
- The ability to perform multiple complex tasks in a chaotic atmosphere.
- And the willingness of being part of team.
- Made accurate and clear chip and cash transactions.
- Applied probability, statistical theory and other advanced mathematical concepts.
- Preserved safe and clean gaming floor to protect customers and business interests.
- Provided prompt, accurate and courteous service to players.
- Dealt cards according to gaming standard procedures.
- Maintained familiarity with games and with strategies or tricks used by cheaters.
Fleet Manager
Motorquest
Taylor, MI
10.1995 - 04.2007
- Promotion of vehicle sales through cold calling, mailers, and the ability to maintain and cultivate business relationships.
- Motivate and manage to ensure the achievement of monthly goals.
- Built relationships with customers and community to establish long-term business growth.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Branch Manager
Heritage Federal Savings Bank
Canton, MI
03.1989 - 07.1995
- Create and maintain an environment that enables the performance of financial transactions.
- Promote financial instruments within community organizations.
- Provided leadership and direction to grow team portfolio and increase revenue.
- Met with customers to assess needs and propose customized solutions.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Recommended loan approvals and denials based on customer loan application reviews.
- Assessed employee performance and developed improvement plans.
Education
Bachelor of Science - Business Administration
Central Michigan University
Mount Pleasant, MI 01.1985 - 12.1988
Bachelor of Science - Business Management
Central Michigan University
Mount Pleasant, MI 01.1985 - 12.1988
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Customer service
Leadership
Flexible & Adaptable
Conflict resolution
Excellent work ethic
Self-motivated professional
Detail-oriented
Teambuilding
Cash handling expertise
Math aptitude
Reading comprehension
Good telephone etiquette
Organization and Time management
Critical thinking
Timeline
Casino Operations
Motorcity Casino
10.2007 - Current
Fleet Manager
Motorquest
10.1995 - 04.2007
Branch Manager
Heritage Federal Savings Bank
03.1989 - 07.1995
Bachelor of Science - Business Administration
Central Michigan University
01.1985 - 12.1988
Bachelor of Science - Business Management
Central Michigan University
01.1985 - 12.1988