Edward J Atkinson

• Supervised daily operations in a busy ice cream franchise environment.
• Trained staff on customer service and product preparation techniques.
• Managed inventory and ensured proper stock levels for all supplies.

Store condition, including daily opportunities up to doing a location refresh while maintaining Dept of Agriculture “A” rating entire time of operations

• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Provided leadership during times of organizational change or crisis situations.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Created budgets and monitored expenses to stay within budget limits.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

• Managed daily store operations and staff scheduling for optimal performance.
• Oversaw inventory management and ensured effective stock control procedures.
• Trained and mentored team members to enhance customer service skills.
• Implemented promotional strategies to drive sales and improve customer engagement.
• Enhanced store presentation by maintaining visual merchandising standards.
• Resolved customer inquiries and complaints professionally to ensure satisfaction.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Resolved customer complaints in a timely manner.
• Updated and maintained store signage and displays.
• Established store tactics and strategies to achieve operational performance and sales goals.