Edward J. Bowman
Philadelphia,PA
Summary
A proven background in multiple work environments including client care, customer service, military law enforcement, programming, and investigations. Offering a comprehensive experience in exceptional care, conflict resolution, negotiations, and knowledge in banking systems and policies.
Overview
9
9
years of professional experience
Work History
Senior Fraud Analyst
Bank Of America
01.2023 - Current
- Assisted in the design of robust controls that minimized instances of false positives while maximizing genuine fraud identification rates.
- Increased customer satisfaction by resolving fraud inquiries promptly and providing clear communication throughout the process.
- Conducted regular audits of fraud detection processes, identifying areas for improvement and ensuring adherence to regulatory requirements.
- Leveraged expertise in statistical analysis to identify patterns indicative of fraudulent behavior or transaction anomalies.
- Experience with bank systems: FLASH, CEW, Synergy, BOSS, BLAST, and Lexis Nexis.
- Consistent top performer maintaining DPH well above the waterline month-to-month since being ranked.
- Subject Matter Expert assigned to the Secondary Closure Review and Cease Closure Review teams.
- OJT Coach that traveled to Tampa to assist in developing dozens of new hires and redeployed associates.
- OJT Coach that assisted in the development of a primarily work-from-home class over Webex.
- OJT Coach that assisted in the development of a brand new class consisting of 26 new hires in Deerfield.
Security Forces/Combat Arms
Delaware Air National Guard
08.2015 - Current
- Maintained up-to-date knowledge of military regulations, tactics, and advancements in weaponry to provide relevant instruction.
- Trains base personnel and Security Forces members on the use of small arms and oversees, maintains, and repairs all small arms in the Delaware Air National Guard's inventory.
- Deployed to Joint Base McGuire-Dix-Lakehurst in support of Operation Allies Refuge/Allies Welcome.
- Deployed to Washington, D.C. in support of the 2017 & 2021 Presidential Inaugurations.
- Deployed to Kuwait in support of Operation Inherent Resolve.
Bartender
Applebee's Grill + Bar
03.2023 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Credit Assistance Specialist
Bank Of America
10.2020 - 01.2023
- Specialized in providing solutions to customer credit assistance needs.
- Developed strong client relationships through consistent communication and attentive service.
- Conducted outbound or inbound calls at any stage of delinquency, including pre-charge off and recovery.
- Experience with bank systems: TSYS, UCRS, BOLT, WAVE, Synergy and Lexis Nexis.
Client Services Representative (PSB Fraud)
Bank Of America
04.2019 - 10.2020
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Assessed the risk level when reviewing client accounts for possible fraudulent activity and made decisions to best care for the client.
- Experience with bank systems: TSYS, BLAST, STACI, VCAS, NICE, Synergy and Lexis Nexis.
Education
Associate of Applied Science - Criminal Justice
Community College of The Air Force
Montgomery, AL01.2020
Skills
- Investigations
- Fraud Prevention
- Instructor
- Microsoft Office
- Bartending
- Serving
Timeline
Bartender
Applebee's Grill + Bar
03.2023 - 01.2024
Senior Fraud Analyst
Bank Of America
01.2023 - Current
Credit Assistance Specialist
Bank Of America
10.2020 - 01.2023
Client Services Representative (PSB Fraud)
Bank Of America
04.2019 - 10.2020
Security Forces/Combat Arms
Delaware Air National Guard
08.2015 - Current
Associate of Applied Science - Criminal Justice
Community College of The Air Force
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