Caitlyn Johnson
Ixonia,WI
Summary
A hardworking and highly motivated professional with a resourceful and results-driven approach. Thrives in both individual and team settings, quickly adapting to different processes to drive company objectives. Eager to contribute combined knowledge and skills to enhance business performance and achieve growth and efficiency for the company.
Overview
5
5
years of professional experience
Work History
Senior Fraud Analyst
BMO Financial Group
2022.03 - Current
- Accurately processed $113M in potential fraud deposits and prevented approximately $6M in loss in 2023-2024
- Reviewed and analyzed customer accounts for fraud risk and suspicious activity
- Prepared written reports of investigation findings
- Identified trends in fraudulent activities by analyzing data from multiple sources
- Provided guidance and training to team members regarding best practices in detecting and investigating fraud
Customer Service Representative
Bank Five Nine
2019.11 - 2021.11
- Accurately processed banking transactions
- Developed strong customer relationships through effective communication
- Responded to customer requests for products, services, and company information
Payment Verification Specialist
Foot Locker Inc
2019.09 - 2019.11
- Reviewed customer orders to ensure legitimate payment
- Answered calls by utilizing company's call management system and other software
- Traced fraudulent activity in online payment
Sales Associate
Nike
2019.06 - 2019.09
- Delivered service to consumers using four service principles: KNOW-EQUIP-ENGAGE-INSPIRE
- Successfully executed daily retail operations to ensure premium service and smooth store functioning
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
Education
BBA - Business Administration, Finance
University of Wisconsin - Green Bay
12.2021
Skills
- Fraud Prevention and Detection
- Fraud Investigations
- Data Analysis
- Verbal and Written Communication
- Microsoft Office
- Microsoft Excel
- Transaction monitoring
- Customer Service
- Account Management
- Time Management
- Critical Thinking
- Teamwork
References
References available upon request
Timeline
Senior Fraud Analyst
BMO Financial Group
2022.03 - Current
Customer Service Representative
Bank Five Nine
2019.11 - 2021.11
Payment Verification Specialist
Foot Locker Inc
2019.09 - 2019.11
Sales Associate
Nike
2019.06 - 2019.09
BBA - Business Administration, Finance
University of Wisconsin - Green Bay
Similar Profiles
CHRISTOPHER MARSHALLCHRISTOPHER MARSHALL
SPECIALIST II at BMO FINANCIAL GROUP, BMOSPECIALIST II at BMO FINANCIAL GROUP, BMO
Davis SalaDavis Sala
Treasury & Payment Specialist at BMO Financial GroupTreasury & Payment Specialist at BMO Financial Group
Amanda OfosuAmanda Ofosu
Communications Specialist at BMO Financial Group (fixed-term)Communications Specialist at BMO Financial Group (fixed-term)