Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Edward J. Howard

Summary

Dynamic leader who drives cutting edge innovation to enhance the amenity experience and increase efficiency. Exceptional at attracting and motivating high-performing teams to exceed sales, revenue, profitability and safety goals.

Overview

24
24
years of professional experience

Work History

Second Vice President, Corporate Services

Travelers
01.2018 - 09.2024
  • Spearheaded the vision, design, and implementation of innovative 32,000 square foot open dining marketplace designed for true employee collaboration.
  • Created national account structure through the development of processes and systems.
  • Introduced and implemented 43 micro-markets nationwide.
  • Oversaw and implemented design, build-out and equipment specification for dining and conferencing facility construction, rehab, projects, new amenities, and conferencing rooms.
  • Provided food and beverage management expertise. Developed standards, policies and procedures for all services and amenities.
  • Established and measured service levels and KPIs to align with best practices.
  • Collaborated with Travelers approved vendors to ensure continuous improvement in the delivery of exceptional service in the most cost-effective manner.
  • Accountable for financial & operational performance through the creation of annual budgets

Senior Vice President, Sports, Entertainment

First Data
01.2014 - 12.2017
  • Developed and maintained new sales pipeline of $150 million.
  • Grew new business portfolio from $5 to $55 million in 2 years with 100% retention.
  • Exceeded revenue and sale targets in 2014, 2015, 2016.
  • Generated revenue of $120 million.
  • Oversaw QSR portfolio of $75 million in recurring revenue.

Regional Vice President, East Region & Global

Aramark
01.2008 - 12.2014
  • Consolidated three operational regions into the East Region, eliminating $3.5 million in overhead and improving margin by 3.2%.
  • Led the implementation of Lifeworks, Aramark’s premium health and wellness restaurant platform in the East Region
  • Extended the $86 million JPMorgan Chase contract, increasing Aramark’s profitability by 8%.
  • Awarded $18 million Goldman Sachs world headquarters contract.
  • Awarded the $18 million Cigna national account.
  • Achieved 99% account retention rate for five consecutive years.
  • Capitalized on technological innovations such as Line Busters, Grub Hub take home program, and concierge services.
  • Reduced average client subsidy by 12% while enhancing the customer experience.

Vice President, Global Accounts, National Accounts

Aramark
01.2001 - 12.2008
  • Established processes and procedures for financial accountability, marketing, communication, and customer satisfaction.
  • Awarded the JPMorgan Chase contract for $86 million.
  • Reduced JPMorgan Chase operating subsidy by 9% in the first year of operations.
  • Converted Citigroup from subsidy to P&L through streamlined financial reporting, relationship building, proactive capital investments, new concept introductions, and brand refreshment.
  • Developed a comprehensive National Account Toolkit, a detailed operational road map for managing large national accounts.

Education

Bachelor of Arts - Human Services

Assumption College
Worcester

Skills

    - Relationship Building

    - Supplier Partnerships

    - Financial Controls/Budget Development

    - Global Strategic Planning, Delivery and Execution

    - Sustainability Implementation

    - Compliance & Risk Mitigation

    - Strategic and Operational Planning

    - Change Management

Awards

  • PGA Best Concept Award – Brew and Moo
  • NEDA Corporate Leadership Award
  • President’s Circle Award
  • Global Mission One Chairman’s Award

Timeline

Second Vice President, Corporate Services

Travelers
01.2018 - 09.2024

Senior Vice President, Sports, Entertainment

First Data
01.2014 - 12.2017

Regional Vice President, East Region & Global

Aramark
01.2008 - 12.2014

Vice President, Global Accounts, National Accounts

Aramark
01.2001 - 12.2008

Bachelor of Arts - Human Services

Assumption College

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Edward J. Howard