Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edwardlie G Soto Herrera

wichita falls,Texas

Summary

Dynamic Executive Housekeeper with a proven track record at Barcelona Suites Hotel, excelling in team leadership and innovative housekeeping solutions. Leveraged time management and organizational skills to enhance operational efficiency and guest satisfaction. Achieved significant improvements in staff retention and service standards, demonstrating expertise in inventory management and a commitment to excellence.

Overview

6
6
years of professional experience

Work History

Executive Housekeeper

Barcelona Suites Hotel
11.1998 - 08.2001
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
  • Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
  • Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
  • Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
  • Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
  • Continuously updated knowledge of industry trends and best practices to ensure the hotel''s housekeeping services remained competitive in the market.
  • Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
  • Implemented innovative solutions for common housekeeping challenges, resulting in increased efficiency and reduced operational costs.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Improved employee retention rates through effective communication, feedback mechanisms, and recognition programs.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Handled requests for extra linens, toiletries and other supplies.
  • Sorted, laundered and put away various laundry items.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Streamlined weekly cleaning schedule for [Number] employees.
  • Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
  • Returned emptied garbage receptacles to proper locations.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.

Housekeeping Room Attendant/Laundry Attendant

Barcelona Suites Hotel
07.1996 - 10.1998
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Housekeeping Room Attendant/Housekeeping and Laundry Attendant

Motel 6
03.1995 - 07.1996
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.

Education

Highland High
Albuquerque

Skills

  • Recruiting and interviewing
  • Time management expert
  • [Type] equipment operations
  • Organized leadership
  • Room inspection
  • Scheduling expertise
  • Housekeeping management
  • Mopping and sweeping
  • Cleaning bathrooms
  • Guest Services
  • Ordering cleaning supplies
  • Ceiling fan cleaning
  • Laundry service
  • Special and routine cleaning
  • Dusting
  • Furniture dusting
  • Washing windows
  • Deep cleaning
  • Commercial and residential cleaning
  • Inventory Management
  • Dusting furniture
  • Sorting and washing laundry
  • Housekeeping
  • Vacuuming
  • Laundry oversight
  • Laundry operations

Languages

Spanish
Native or Bilingual

Timeline

Executive Housekeeper

Barcelona Suites Hotel
11.1998 - 08.2001

Housekeeping Room Attendant/Laundry Attendant

Barcelona Suites Hotel
07.1996 - 10.1998

Housekeeping Room Attendant/Housekeeping and Laundry Attendant

Motel 6
03.1995 - 07.1996

Highland High

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Edwardlie G Soto Herrera