Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
SalesAssociate

Edward P. Wyatt Jr

Tampa,Fl.

Summary

Experienced Analyst with over 12 years of experience. With excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

FULFILLMENT ASSOCIATE

Amazon
Ruskin, FL.
01.2021 - 01.2022
  • Duties include gathering products customer has ordered, packaging order appropriately, and shipping or providing order to customer at time of pickup; Unloaded incoming trucks and properly staged inventory for processing; Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts; Followed procedures at all times for personal and team safety

HELP DESK ANALYST

Apex Systems
Tampa, Florida
01.2021 - 01.2021
  • Provided Tier I technical hardware and software client support for both internal and external customers worldwide; Resolved incidents by diagnosing to that of resolution all assigned software and hardware service requests; Monitored, recorded, updated and documented client user requests for accuracy and delivery of service within service level expectations; Provided basic end-user troubleshooting and desktop support; Managed customers' expectations of support and technology functionality in order to provide positive user experience

ASSET MANAGEMENT ANALYST

Techstaff
Tampa, FL.
01.2020 - 01.2020
  • Ensuring accuracy of hardware deliveries; Managed daily operations of company’s asset movement; Accept deliveries of hardware and get them processed as to make them available; Performed general warehouse functions and duties as required; Completed paperwork, recognizing discrepancies and promptly addressing for resolution; Used Microsoft Word and other software tools to create documents and other communications

SERVICE DESK TECHNICIAN II

Florida Department of Transportation
DeLand, Florida
01.2013 - 01.2019
  • Providing tier I and II technical hardware and software support for customer base of 14,000+ statewide and external users including eight (8) regional districts; Serving as primary lead maintaining day to day operations of FDOT Service Desk comprising of team of six (6) positions; Monitors, records, updates and documents client user requests for accuracy and delivery of service within service level expectations; Served as backup/alternate for FDOT Service Desk Supervisor during absence; Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

WORKSTATION SUPPORT TECHNICIAN

Florida, Transportation District Five
DeLand, Florida
01.2008 - 01.2013
  • Provided Tier I and II technical hardware and software client support for District Five with customer base of 1200+ covering District Office and eleven (11) remote sites in Central Florida; Installed and configuring new IT equipment; Resolved incidents by diagnosing to that of resolution all assigned software and hardware service requests; Monitored, recorded, updated and documented client user requests for accuracy and delivery of service within service level expectations.

Education

BACHELOR OF SCIENCE - Information Technology

University of Phoenix
Omline
01.2006

ASSOCIATE OF SCIENCE -

Keiser College
Daytona Beach
03.1999

Skills

  • ServiceNow
  • Windows XP/7/10
  • Cherwell Ticketing System
  • Troubleshooting/Diagnostics
  • MS Office 2007/2013/2016
  • Software/Hardware Mgmt
  • Asset Management
  • Visual Basic
  • Multitasking and Prioritization
  • Collaborative Team Player
  • Tracking and Documentation
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • De-escalation Techniques

Certification

CompTIA A+ Certification completed.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

To raise new questions, new possibilities, to regard old problems from a new angle, requires creative imagination and marks real advance in science.
Albert Einstein

Timeline

FULFILLMENT ASSOCIATE

Amazon
01.2021 - 01.2022

HELP DESK ANALYST

Apex Systems
01.2021 - 01.2021

ASSET MANAGEMENT ANALYST

Techstaff
01.2020 - 01.2020

SERVICE DESK TECHNICIAN II

Florida Department of Transportation
01.2013 - 01.2019

WORKSTATION SUPPORT TECHNICIAN

Florida, Transportation District Five
01.2008 - 01.2013

BACHELOR OF SCIENCE - Information Technology

University of Phoenix

ASSOCIATE OF SCIENCE -

Keiser College

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Edward P. Wyatt Jr