Edward(Teddy) Coen
West Bountiful,UT
Summary
Inspiring manager with extensive experience in Internet Service Provider industries and 17 years of experience in leadership roles. Skilled in recognizing and acknowledging customers needs. Organized and dedicated to streamlining procedures and developing Systems.
Overview
20
20
years of professional experience
Work History
Account Relationship Manager
Wanaport
Orange, CA
11.2021 - Current
- Trained onsite team on service provided to residents as well as use of property portal.
- Implemented and managed Hubspot for the company
- Coordinated tech service calls by negotiating rates with technicians and securing property permissions
- Created Quotes from ground up including; building equipment cost, securing fiber pricing, calculating ROI and creating proposal.
- maintained relationships with Owners, Developers and Property Managers
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Scheduled meetings with clients and partners and provided updates or meeting changes.
- Identified additional business opportunities and communicated to team.
- Identified business prospects through cold calling, networking, marketing and database leads.
- Assisted marketing team in editing and writing proposals.
Real Estate Agent
Hooper Homes Real Estate
02.2017 - Current
- I work with buyers and sellers throughout the Wasatch Front.
- Maintained current and accurate CRM database of prospective customers.
- Manage real estate transactions from initiation to closing.
Partner Support Manager
Mereo Networks
Bountiful, UT
07.2019 - 11.2021
- Managed of the Customer Service Department for a Mutli-dwelling internet provider, while also managing the relationships with our properties.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- coordinated projects with our over 130 properties as well as oversee the scheduling of all service calls throughout our portfolio.
District Manager
HB Boys, Burger King
05.2015 - 01.2017
- My teams continuously lead the companies 58 stores in measurables such as Speed of Service and Guest Satisfaction.
- Supervised 7 General Managers and managed all performance metrics within my territory.
- Mentored team members by demonstrating best practices for sales and customer service.
- Cultivated positive rapport with associates and team leadership.
Manager/Part Owner
Toaster’s Deli, Edward (Teddy) Coen
09.2009 - 04.2015
- I moved from being the Manager of one store to having responsibilities at all three locations.
- I was able to become a 45% partner of one of the locations.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Server, Supervisor
Wingers Restaurant
06.2006 - 09.2009
- I was a full time manager for two years.
- My responsibilities included all aspects of the restaurant business.
Teacher’s Aid
Therapeutic Pathways
09.2005 - 05.2006
- Worked one on one with children with autism.
Camphill
Kilkenny, Ireland, Ireland
07.2004 - 07.2005
- Lived and worked with people with disabilities on a self-sustaining farm.
Education
Some College (No Degree) -
Westminster College
Some College (No Degree) -
Delta Community College
High School Diploma -
St. Mary’s High School
01.2003
Skills
- Recruiting and hiring
- Rapport and relationship building
- Compelling leadership skills
- Client relations and retention
- Conflict resolution techniques
- Management of remote employees
- Call Center Operations
- Account management
- Focused on customer satisfaction
- Training and coaching
- Schedule coordination
- Project management
- Product Knowledge
- Superior computer skills
- Skilled multi-tasker
- CRM
- Technical Troubleshooting
- DHCP/DNS Ethernet and Firewall proficient
- Microsoft Excel, Project and Visio
- Schedule coordination
- Time management
Timeline
Account Relationship Manager
Wanaport
11.2021 - Current
Partner Support Manager
Mereo Networks
07.2019 - 11.2021
Real Estate Agent
Hooper Homes Real Estate
02.2017 - Current
District Manager
HB Boys, Burger King
05.2015 - 01.2017
Manager/Part Owner
Toaster’s Deli, Edward (Teddy) Coen
09.2009 - 04.2015
Server, Supervisor
Wingers Restaurant
06.2006 - 09.2009
Teacher’s Aid
Therapeutic Pathways
09.2005 - 05.2006
Camphill
07.2004 - 07.2005
Some College (No Degree) -
Westminster College
Some College (No Degree) -
Delta Community College
High School Diploma -
St. Mary’s High School
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