Edwarnese Spearman
Anoka,MN
Summary
- Empathetic and detail-oriented Healthcare Customer Service professional with 25+ years of experience in hospital ER, clinic and call center settings. Proficient in managing patient inquiries which include medical benefits, scheduling, billing, claims, registration and insurance verification with a deep understanding of medical terminology and healthcare systems.
Overview
6
6
years of professional experience
Work History
Digital Imaging Consultant
Securian Financial Via Beacon Hill Staffing, Inc
401 Robert St N, St Paul, MN 55101
12.2022 - 11.2023
- Process and enhance documents into digital form via request for insurance policy filing, billing and claim purposes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
HR Recruiter
Retail Merchandising Services(RMS) Via Beacon Hill
8801 Brooklyn Blvd, Brooklyn Park, MN 55428
09.2022 - 10.2022
- Recruiter specifically for Target Store employees for nationwide fulfillment positions
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
Purchasing Agent
Liberty Diversified International Via Beacon Hill
5600 State Hwy 169 Service Dr, New Hope, MN 55428
03.2022 - 05.2022
- Duties included locating suppliers, researching goods, services and materials and processing purchasing orders.
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
Member Service Representative
UCare Minnesota Via Aerotek
500 Stinson Blvd NE, Minneapolis, MN. 55413
02.2021 - 07.2021
- Providing information on member benefits, claims, billing inquiries, policies, procedures, products, and services in a call center setting.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Client Care Representative
Amplifon Hearing Health Care Via Aerotek
Fifth St Towers, 150 S 5th St, Mpls, MN 55402
02.2020 - 03.2020
- Delivered exceptional service by promptly responding to client inquiries through phone, email, and chat platforms.
- Maintained accurate records of all client interactions, ensuring seamless communication across departments.
- Provided comprehensive product information to clients, assisting them in making informed decisions about their purchases.
Patient Registration Specialist
Park Nicollet Methodist Hospital
6500 Excelsior Blvd, St Louis Park, MN 55426
06.2017 - 08.2019
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Reduced registration errors through meticulous data entry and attention to detail.
- Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Gathered demographic and insurance information to register patients for medical appointments.
Education
High School Diploma -
Bellville East High School
Belleville, ILSkills
- Medical Billing, Insurance and Terminology
- Knowledge of CPT, ICD-10 codes
- Excel, Word, Outlook experience
- EPIC systems experience
Timeline
Digital Imaging Consultant
Securian Financial Via Beacon Hill Staffing, Inc
12.2022 - 11.2023
HR Recruiter
Retail Merchandising Services(RMS) Via Beacon Hill
09.2022 - 10.2022
Purchasing Agent
Liberty Diversified International Via Beacon Hill
03.2022 - 05.2022
Member Service Representative
UCare Minnesota Via Aerotek
02.2021 - 07.2021
Client Care Representative
Amplifon Hearing Health Care Via Aerotek
02.2020 - 03.2020
Patient Registration Specialist
Park Nicollet Methodist Hospital
06.2017 - 08.2019
High School Diploma -
Bellville East High School