Edwarnese Spearman
Anoka,MN
Summary
- Empathetic and detail-oriented Healthcare Customer Service professional with 25+ years of experience in hospital ER, clinic and call center settings. Proficient in managing patient inquiries which include medical benefits, scheduling, billing, claims, registration and insurance verification with a deep understanding of medical terminology and healthcare systems.
Overview
6
6
years of professional experience
Work History
Digital Imaging Consultant
Securian Financial Via Beacon Hill Staffing, Inc
2022.12 - 2023.11
- Process and enhance documents into digital form via request for insurance policy filing, billing and claim purposes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
HR Recruiter
Retail Merchandising Services(RMS) Via Beacon Hill
2022.09 - 2022.10
- Recruiter specifically for Target Store employees for nationwide fulfillment positions
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
Purchasing Agent
Liberty Diversified International Via Beacon Hill
2022.03 - 2022.05
- Duties included locating suppliers, researching goods, services and materials and processing purchasing orders.
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
Member Service Representative
UCare Minnesota Via Aerotek
2021.02 - 2021.07
- Providing information on member benefits, claims, billing inquiries, policies, procedures, products, and services in a call center setting.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Client Care Representative
Amplifon Hearing Health Care Via Aerotek
2020.02 - 2020.03
- Delivered exceptional service by promptly responding to client inquiries through phone, email, and chat platforms.
- Maintained accurate records of all client interactions, ensuring seamless communication across departments.
- Provided comprehensive product information to clients, assisting them in making informed decisions about their purchases.
Patient Registration Specialist
Park Nicollet Methodist Hospital
2017.06 - 2019.08
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Reduced registration errors through meticulous data entry and attention to detail.
- Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Gathered demographic and insurance information to register patients for medical appointments.
Education
High School Diploma -
Bellville East High School
Belleville, ILSkills
- Medical Billing, Insurance and Terminology
- Knowledge of CPT, ICD-10 codes
- Excel, Word, Outlook experience
- EPIC systems experience
Timeline
Digital Imaging Consultant
Securian Financial Via Beacon Hill Staffing, Inc
2022.12 - 2023.11
HR Recruiter
Retail Merchandising Services(RMS) Via Beacon Hill
2022.09 - 2022.10
Purchasing Agent
Liberty Diversified International Via Beacon Hill
2022.03 - 2022.05
Member Service Representative
UCare Minnesota Via Aerotek
2021.02 - 2021.07
Client Care Representative
Amplifon Hearing Health Care Via Aerotek
2020.02 - 2020.03
Patient Registration Specialist
Park Nicollet Methodist Hospital
2017.06 - 2019.08
High School Diploma -
Bellville East High School
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