Summary
Overview
Work History
Education
Skills
Timeline
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Edwarnese Spearman

Anoka,MN

Summary

  • Empathetic and detail-oriented Healthcare Customer Service professional with 25+ years of experience in hospital ER, clinic and call center settings. Proficient in managing patient inquiries which include medical benefits, scheduling, billing, claims, registration and insurance verification with a deep understanding of medical terminology and healthcare systems.

Overview

6
6
years of professional experience

Work History

Digital Imaging Consultant

Securian Financial Via Beacon Hill Staffing, Inc
12.2022 - 11.2023
  • Process and enhance documents into digital form via request for insurance policy filing, billing and claim purposes.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.



HR Recruiter

Retail Merchandising Services(RMS) Via Beacon Hill
09.2022 - 10.2022
  • Recruiter specifically for Target Store employees for nationwide fulfillment positions
  • Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.


Purchasing Agent

Liberty Diversified International Via Beacon Hill
03.2022 - 05.2022
  • Duties included locating suppliers, researching goods, services and materials and processing purchasing orders.
  • Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.

Member Service Representative

UCare Minnesota Via Aerotek
02.2021 - 07.2021
  • Providing information on member benefits, claims, billing inquiries, policies, procedures, products, and services in a call center setting.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.

Client Care Representative

Amplifon Hearing Health Care Via Aerotek
02.2020 - 03.2020
  • Delivered exceptional service by promptly responding to client inquiries through phone, email, and chat platforms.
  • Maintained accurate records of all client interactions, ensuring seamless communication across departments.
  • Provided comprehensive product information to clients, assisting them in making informed decisions about their purchases.

Patient Registration Specialist

Park Nicollet Methodist Hospital
06.2017 - 08.2019
  • Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
  • Reduced registration errors through meticulous data entry and attention to detail.
  • Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
  • Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
  • Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
  • Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
  • Gathered demographic and insurance information to register patients for medical appointments.

Education

High School Diploma -

Bellville East High School
Belleville, IL

Skills

  • Medical Billing, Insurance and Terminology
  • Knowledge of CPT, ICD-10 codes
  • Excel, Word, Outlook experience
  • EPIC systems experience

Timeline

Digital Imaging Consultant

Securian Financial Via Beacon Hill Staffing, Inc
12.2022 - 11.2023

HR Recruiter

Retail Merchandising Services(RMS) Via Beacon Hill
09.2022 - 10.2022

Purchasing Agent

Liberty Diversified International Via Beacon Hill
03.2022 - 05.2022

Member Service Representative

UCare Minnesota Via Aerotek
02.2021 - 07.2021

Client Care Representative

Amplifon Hearing Health Care Via Aerotek
02.2020 - 03.2020

Patient Registration Specialist

Park Nicollet Methodist Hospital
06.2017 - 08.2019

High School Diploma -

Bellville East High School

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Edwarnese Spearman