Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

EDWARTAE JORDAN

Columbia,SC

Summary

Resourceful, able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Hard working, driven, and goal oriented.

Overview

6
6
years of professional experience

Work History

Associate

Amazon
Columbia , SC
05.2020 - Current
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Operated PC and RF-based computer systems for inventory management.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Operated box or straight trucks and cargo vans.
  • Checked packages and merchandise for damage and notified vendors.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Machine Operator/Cutting

Akebono
Columbia , SC
01.2019 - 05.2020
  • Holes in brake calipers using automatic machinery.
  • Operated large cutting machines to make detailed custom cuts for various types of products.
  • Assisted with shipping and receiving to maintain efficient flow of materials and finished goods.
  • Kept work areas organized, clean and free of safety hazards.
  • Maintained appropriate levels of abrasive compound to support adequate cutting speeds and accurate cuts.
  • Sharpened and changed blades per set schedule to prevent quality decay.

Lower Assembler

Mekra Lang
Columbia , SC
08.2018 - 01.2019
  • Conducted quality assurance inspections on finished components and identified issues.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Followed outlined specifications to implement assembly plans.
  • Put hazardous materials in properly marked containers to avoid injuries or contamination.
  • Disassembled, reassembled and corrected changeover.
  • Obtained appropriate tooling and fixtures for each assembly job.

Call Rep

Teleperformance
Columbia , South Carolina
02.2017 - 08.2018
  • Recognized and documented trends in customer calls to facilitate process improvements.
  • Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
  • Interpreted, audited and reconciled reports for accuracy or completeness.
  • Maintained contact with customers to request referrals.
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Cross-trained and backed up other customer service managers.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Handled over 300 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Associate

UPS
Columbia , SC
11.2016 - 01.2017
  • Worked varied hours to meet seasonal and business needs.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Managed system support functions to set priorities and service levels expectations.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Generated documentation and information required for customer shipments.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Worked varied hours to meet seasonal and business needs

Education

High School Diploma -

Dreher High School
Columbia, SC
06.2016

BBA - Business Administration

Columbia College
Columbia, SC
08.2024

Skills

  • Shipping and Receiving
  • Verbal and Written Communication
  • Shipping Method Optimization
  • Attention to Detail
  • Equipment Safety
  • Product Specifications
  • Improving Product Quality

Timeline

Associate

Amazon
05.2020 - Current

Machine Operator/Cutting

Akebono
01.2019 - 05.2020

Lower Assembler

Mekra Lang
08.2018 - 01.2019

Call Rep

Teleperformance
02.2017 - 08.2018

Associate

UPS
11.2016 - 01.2017

High School Diploma -

Dreher High School

BBA - Business Administration

Columbia College

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EDWARTAE JORDAN