Edwin Acosta
Miramar,FL
Summary
Proven achiever in sales and customer service, I excelled at New Level Wash by surpassing sales quotas through expert upselling strategies and building strong customer rapport. Fluent in English and Spanish, I leveraged CRM proficiency to enhance client relationships and drive results, demonstrating a keen ability to meet diverse needs with precision and enthusiasm. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Adept at working with customers to understand problems and choose correct parts. Well-versed in providing knowledgeable assistance to retail and wholesale customers.
Overview
3
3
years of professional experience
Work History
Sales Advisor
New Level Wash
05.2024 - 09.2024
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Responded to in-person and telephone requests for information about company offerings.
- Set and achieved company defined sales goals.
- Built diverse and consistent sales portfolio.
- Achieved or exceeded company-defined sales quotas.
Mechanic Apprentice/Shop Closer/Dumptruck Driver/
New Level Automotive
09.2023 - 09.2024
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Disassembled defective parts to make proper repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested equipment to locate worn and damaged parts.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Cashier/Restocker/Delivery/Product Manager
Welsh Road Beverage
04.2021 - 09.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked and pulled defective or expired products from shelves.
- Maintained neat, orderly and safe work space.
- Unloaded arriving product stock and moved to store display areas.
- Updated merchandise pricing to match new values and special promotional rates.
- Picked and packed order items.
Education
A&P -
Universal Technical Institute of Miramar
Miramar, FL05.2025
High School Diploma -
One Bright Ray
Philadelphia, PA06.2023
Skills
- Upselling strategies
- Product Demonstrations
- CRM proficiency
- Building rapport
- Persuasion techniques
- Sales Strategies
- Proficient
- FLUENT IN ENGLISH AND SPANISH
- Customer Service
- DUMPTRUCK EXPERIENCE
- Guest inquiries
- Cleaning and sanitizing
- Inventory Control
spanish
Hey my name is Edwin i lived a majority of my life in philadelphia. I recently moved to florida to pursue my aviation mechanic career and to be a student as i travel the world meeting people and gaining knowledge from others. Id say i note about my self is that i love to work hard and to be a leader for many.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
I love music its therapy to me and i love to watch sports
Timeline
Sales Advisor
New Level Wash
05.2024 - 09.2024
Mechanic Apprentice/Shop Closer/Dumptruck Driver/
New Level Automotive
09.2023 - 09.2024
Cashier/Restocker/Delivery/Product Manager
Welsh Road Beverage
04.2021 - 09.2023
A&P -
Universal Technical Institute of Miramar
High School Diploma -
One Bright Ray
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