Edwin Arevalos
Summary
Hardworking college student with strong communication skills seeking a position where I can utilize my skills, experience, and knowledge in customer service to communicate and interact with guests to build an inclusive experience for all staff and guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales and Service Associate
24 Hour Fitness
03.2023 - Current
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
Operations Associate
LA Fitness
10.2023 - 03.2024
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Maintained and upheld gym cleanliness.
- Made phone calls to members to help them with any billing issues that have occurred.
Service Associate
EøS Fitness
04.2022 - 10.2023
- Helped large volume of customers everyday with a positive attitude and heavy focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Managed customer issues and enhanced satisfaction by making optimal solutions to individual customer needs.
- Maintained gym cleanliness at all times and made sure everything was perfect for our members.
Education
Bachelor of Science - Kinesiology
California State University - Fullerton
05.2025
High School Diploma -
Colton High School
05.2021
Skills
- Multitasking Abilities
- Strong Leadership
- Excellent Work Ethic
- Organization and Time Management
- Responsible
- Consistent
- Verbal and Written Communication
- Positive Attitude
Certification
Adult and Pediatric First Aid/CPR/AED
- Successfully completed First Aid/CPR/AED training and performed adequate skills in order to be certified.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Operations Associate
LA Fitness
10.2023 - 03.2024
Sales and Service Associate
24 Hour Fitness
03.2023 - Current
Service Associate
EøS Fitness
04.2022 - 10.2023
Bachelor of Science - Kinesiology
California State University - Fullerton
High School Diploma -
Colton High School
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