Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager
Edwin Armando Diaz Martínez

Edwin Armando Diaz Martínez

San Salvador,El Salvador

Summary

Highly motivated and results-oriented professional with 5 years of progressive experience in customer service, sales, and account management within dynamic, global travel technology environments. Proven ability to build strong client relationships, drive sales growth, and efficiently resolve complex issues through exceptional critical thinking and problem-solving skills. Fluent in English, seeking a challenging Backoffice or Sales position where I can leverage my expertise to enhance operational efficiency and contribute to business development.

Overview

5
5
years of professional experience

Work History

Account Manager

Expedia Group & VRBO
08.2022 - 07.2025
  • Managed and nurtured a diverse portfolio of accounts, serving as the primary point of contact for vacation rental owners, hotel partners to ensure high satisfaction and loyalty.
  • Consistently achieved and exceeded sales targets by identifying and capitalizing on upsell and cross-sell opportunities, contributing directly to revenue growth.
  • Provided strategic consultation and tailored solutions to partners, optimizing their performance and presence on the Expedia Group and VRBO platforms.
  • Analyzed performance metrics and market trends to deliver actionable insights, fostering partner success and retention.
  • Expertly resolved complex account-related challenges, demonstrating strong critical thinking and a proactive approach to problem-solving.
  • Collaborated effectively with cross-functional teams, including product development, marketing, and support, to enhance the overall client experience.

Customer Service Representative

Expedia Group
12.2020 - 08.2022
  • Delivered exceptional customer support to a broad range of clients, efficiently addressing inquiries and resolving issues related to travel bookings and services.
  • Maintained consistently high customer satisfaction scores through prompt, accurate, and empathetic assistance.
  • Successfully de-escalated challenging customer situations, transforming negative experiences into positive outcomes.
  • Communicated complex information clearly and concisely, both verbally and in writing, ensuring customer understanding.
  • Applied strong critical thinking skills to diagnose problems and implement effective solutions in a high-volume, fast-paced customer service environment.

Education

Highschool degree -

INGEBRAN
01.2018

High School - undefined

Universidad Francisco Gavidia
01.2022

Skills

  • Customer Service Excellence: Client Relationship Management, Conflict Resolution, Customer Retention, De-escalation Techniques, Service Delivery
  • Sales & Business Development: Account Management, Upselling, Cross-selling, Lead Generation, Negotiation, Sales Strategy, Target Achievement
  • Problem-Solving & Critical Thinking: Issue Resolution, Root Cause Analysis, Strategic Thinking, Decision Making, Analytical Skills
  • Communication: Fluent English (Verbal & Written), Professional Correspondence, Active Listening, Presentation Skills
  • Technical Proficiency: CRM Software like Salesforce, also skilled on GDS such as SABRE and AMADEUS Able to use the MICROSOFT Apps

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Account Manager

Expedia Group & VRBO
08.2022 - 07.2025

Customer Service Representative

Expedia Group
12.2020 - 08.2022

High School - undefined

Universidad Francisco Gavidia

Highschool degree -

INGEBRAN

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Edwin Armando Diaz Martínez