EDWIN A. ROMERO
Orlando,FL
Overview
4
4
years of professional experience
Work History
Management Assistant
Enterprise Mobility
03.2026 - Current
- Participate in rotational assignments every 3–4 months between branch and airport operations, including Apopka and Orlando International Airport (MCO), adapting to high-volume and fast-paced environments.
- Support Assistant Managers in overseeing daily branch operations, customer service, vehicle logistics, and team coordination.
- Independently manage branch responsibilities when needed, ensuring efficient operations and high service standards.
- Build and maintain strong customer relationships to support retention, satisfaction, and positive client experiences.
- Use problem-solving, adaptability, and positive reinforcement to address operational challenges and maintain team morale under pressure.
- Collaborate with team members to improve workflow efficiency, communication, and overall branch performance.
- Developed training materials for new hires, fostering team productivity.
Management Trainee
Enterprise Mobility
05.2025 - 03.2026
- Qualified in 6 of the last 6 months by exceeding sales, customer service, and operational goals.
- Supported both a neighborhood branch and the high-volume airport location, demonstrating adaptability in fast-paced environments.
- Delivered high customer satisfaction through clear communication, conflict resolution, and efficient rental process management.
- Contributed to fleet logistics by coordinating inventory, vehicle movements, and utilization strategies.
- Built a reputation for strong work ethic and leadership potential, positioning for Top Gun and Assistant Manager track.
Family Reunification Worker
The Providencia Group
08.2024 - 01.2025
- Coordinated services for refugee and immigrant families to support community integration.
- Collaborated with caseworkers, legal teams, and local agencies, improving program communication and outcomes.
- Facilitated orientations on local resources including housing, employment, and education.
- Managed case documentation and ensured compliance with ORR guidelines.
- Monitored participant progress and produced reports on integration effectiveness.
- Managed approximately 5-10 cases a week
- Trained new staff on unification procedures and documentation workflows.
Lead Salesman
RYS Autos
05.2022 - 08.2024
- Increased company exposure by 142% and boosted sales by $40,000 USD in the first month through digital marketing initiatives.
- Achieved a 96% customer satisfaction rate and exceeded monthly sales targets by $25,000 USD.
- Maintained strong customer relationships resulting in a 34% repeat-business rate, surpassing team averages.
- Conducted product demonstrations, negotiated pricing, and handled the full sales lifecycle.
- Resolved customer issues within 24 hours and supported multiple clients simultaneously.
Education
Bachelor of Science - Criminology
Louisiana State University
Baton Rouge, LA05-2024
Associate of Science - General Studies
Delgado Community College
New Orleans, LA05-2021
Skills
- Fluent in English and Spanish
- Customer service and client relations, including high-volume support, conflict resolution, and upselling
- Case management experience with ORR procedures, documentation, and compliance reporting
- Digital marketing experience, including content creation, social media growth, and engagement tracking
- Proficient in Microsoft Office and Google Workspace (Excel/Sheets, Word/Docs, PowerPoint/Slides)
- Sales operations experience, including lead follow-ups, presentations, and performance tracking
- Logistics coordination, including vehicle inventory management, workflow organization, and scheduling
- Leadership and training experience, including onboarding new hires, supervising small groups, and managing STEM activities
Timeline
Management Assistant
Enterprise Mobility
03.2026 - Current
Management Trainee
Enterprise Mobility
05.2025 - 03.2026
Family Reunification Worker
The Providencia Group
08.2024 - 01.2025
Lead Salesman
RYS Autos
05.2022 - 08.2024
Associate of Science - General Studies
Delgado Community College
Bachelor of Science - Criminology
Louisiana State University