Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Edwin Brown

Dunwoody,GA

Summary

Knowledgeable Sales/Customer Service skilled in high-volume electronic document review. Detail-oriented and focused on providing exemplary sales/customer service to customers while managing multiple tasks and competing priorities. Excellent communication skills and experience with Word, Excel, and database software. Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

13
13
years of professional experience

Work History

Sales Associate

Alorica
11.2016 - 12.2021


  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Ramp Service Agent

Delta
07.2008 - 01.2010
  • Delivered passenger luggage to claim area and unloaded luggage onto conveyor system in baggage claim
  • Operated ground support equipment, including tractors, tow bars, belt loaders, and baggage carts
  • Attended to special handling instructions for luggage and cargo.

Customer Service Representative

Golden Krust
01.2018 - 12.2018
  • Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company CRM
  • Provided expert service by communicating information to customers and following up on promises
  • Promoted best practices by identifying opportunities for process improvements and initiatives.

Package Handler

Fedex
05.2011 - 10.2017
  • Managed shipping and receiving of all packages to ensure punctual and accurate deliveries
  • Inspected each package for defects, including damages and improper labels
  • Ensured that boxes were properly stacked without causing damage to products or packaging.

Education

High School Diploma -

Debois high school
Brooklyn, NY

Skills

  • Data entry Customer service
  • Multi-line telephone operations Call center procedures
  • Problem resolution CRM software
  • Order processing
  • Multitasking Strengths
  • Social Perceptiveness
  • Customer Needs Assessments
  • Sales Records
  • Product and Service Knowledge
  • Sales Training
  • Consumer Trends
  • Verbal Communication
  • Product and Service Sales
  • Time Management
  • Sales Trends
  • Excellent People Skills
  • Sales Expertise
  • Customer Service
  • Sales Goal Attainment
  • Verbal and Written Communication
  • Sales Forecasting

Languages

English/Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Golden Krust
01.2018 - 12.2018

Sales Associate

Alorica
11.2016 - 12.2021

Package Handler

Fedex
05.2011 - 10.2017

Ramp Service Agent

Delta
07.2008 - 01.2010

High School Diploma -

Debois high school

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Edwin Brown