Experienced professional seeking a full-time position to apply strong interpersonal skills, excellent time management, and problem-solving abilities. Highly organized and dependable with a proven track record of successfully managing multiple priorities. Committed to taking on additional responsibilities to contribute to team goal achievement.
Overview
26
26
years of professional experience
Work History
Medication Delivery Driver
Omnicare, CVS Health
11.2024 - Current
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Managed customer inquiries and complaints in polite and professional manner.
Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Maintained strong relationships with clients through proactive communication and personalized service.
Internal Investigator 1
NYS Office of Internal Affairs
07.2022 - 05.2024
Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
Developed comprehensive reports that accurately detailed investigation findings and supported legal proceedings.
Pursued continuous professional development to stay abreast of latest investigative techniques and technologies.
Conducted surveillance operations to gather critical intelligence, leading to successful case resolutions.
Enhanced investigation outcomes by meticulously analyzing evidence and employing advanced forensic techniques.
Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
Probation Officer
Saratoga County Probation Department
09.2015 - 07.2022
Assisted in the development of new policies and procedures for the department, enhancing overall effectiveness in supervising adult offenders.
Reduced recidivism rates by collaborating with local agencies to provide appropriate resources and assistance for probationers.
Enhanced community safety by diligently monitoring adult probationers and ensuring compliance with court-ordered conditions.
Collaborated effectively with law enforcement agencies on investigations related to violations of probation terms or other criminal activities.
Participated in ongoing professional development opportunities to maintain current knowledge on best practices in adult probation management.
Facilitated successful reintegration of offenders into society through targeted interventions and support services.
Participated in multidisciplinary team meetings to discuss complex cases and coordinate support services for probationers facing multiple challenges.
Conducted comprehensive risk assessments to determine appropriate levels of supervision for each probationer, prioritizing public safety.
Effectively managed large caseloads while maintaining a high level of attention to detail and thoroughness in all aspects of the job duties performed for each case assigned.
Conducted home visits, workplace checks, and drug tests as required by court orders, ensuring compliance with all conditions of release.
Wrote progress reports and testified under oath at court hearings.
Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
Case Worker
Child Protective Services Saratoga County
10.2014 - 09.2015
Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
Conducted home visits to assess living environment and provided appropriate referrals.
Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
Provided crisis intervention and case management services to child, family and legal guardians.
Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
Engaged with multidisciplinary teams to coordinate care, ensuring comprehensive approach to client support.
Case Worker
Child Protective Services Greene County
03.2013 - 10.2014
Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
Conducted home visits to assess living environment and provided appropriate referrals.
Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
Provided crisis intervention and case management services to child, family and legal guardians.
Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
Engaged with multidisciplinary teams to coordinate care, ensuring comprehensive approach to client support.
Intensive Case Manager
MHA of Columbia-Greene Counties
02.2011 - 03.2013
Developed strong professional relationships with community partners to enhance service delivery and provide seamless care to clients.
Prevented homelessness among at-risk individuals by connecting them with appropriate housing options and financial assistance programs.
Facilitated successful client transitions from institutional settings to community living through careful planning and coordination of services.
Navigated complex social service systems on behalf of clients, advocating for their needs while securing necessary supports and benefits.
Promoted client self-sufficiency with comprehensive assessments, goal setting, and regular progress monitoring.
Developed and implemented comprehensive case management plans to address client needs and goals.
Participated in interdisciplinary team meetings to coordinate care for clients.
Participated in professional development and training opportunities to enhance clinical skills.
Investigator
Accurate Investigations
03.2010 - 02.2011
Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
Testified in court during Worker's Compensation and Disability proceedings and trials.
Conducted surveillance operations to gather critical intelligence, leading to successful case resolutions.
Developed comprehensive reports that accurately detailed investigation findings and supported legal proceedings.
Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
Special Investigator
Claims Verification Inc.
04.2009 - 03.2010
Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
Testified in court during Worker's Compensation and Disability proceedings and trials.
Conducted surveillance operations to gather critical intelligence, leading to successful case resolutions.
Developed comprehensive reports that accurately detailed investigation findings and supported legal proceedings.
Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
Case Manager Federal Bureau of Prisons
Horizon Center Inc.
04.2006 - 01.2009
Developed and implemented comprehensive case management plans to address client needs and goals.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Manager
Diamond Eight Bar and Billiards
06.1999 - 05.2004
Developed and implemented strategies to increase sales and profitability.
Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Mentored and trained staff members to ensure exceptional customer service standards.
Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
Analyzed sales data to identify trends, adjusting menu offerings accordingly.
Organized charity events, boosting community engagement and bar visibility.