Edwin Chindongo
Dallas,TX
Summary
Dedicated professional with a proven track record at Amazon, excelling in customer satisfaction and route efficiency. Leveraged expertise in safe driving and problem-solving to enhance delivery performance, achieving high customer feedback scores. Demonstrated exceptional teamwork and communication, significantly contributing to operational success.
Overview
4
4
years of professional experience
Work History
Amazon Delivery Service
Amazon
03.2021 - Current
- Resolved customer complaints professionally by listening attentively, offering solutions, and following up on successful resolutions.
- Assisted in warehouse operations, organizing inventory and loading vehicles for efficient daily deliveries.
- Documented all completed deliveries accurately using company software, ensuring proper tracking and invoicing procedures were followed.
- Increased overall efficiency by actively seeking feedback from customers regarding their experiences with our delivery service.
- Collaborated closely with warehouse personnel to ensure correct package counts were loaded onto vehicles before departure each day.
- Improved customer satisfaction by providing timely and accurate deliveries, ensuring order accuracy and addressing any concerns promptly.
- Ensured delivery vehicle cleanliness both inside and out, maintaining a positive image for the company during customer interactions.
- Participated in ongoing training sessions focused on improving service quality, safety protocols, or new technologies pertinent to the profession.
- Utilized effective time management skills to balance multiple stops, ensuring punctual delivery while meeting customer expectations.
- Provided support for other team members during peak delivery times or unexpected staff shortages, contributing to overall team success.
- Enhanced route planning with GPS technology, reducing fuel consumption and maximizing the number of deliveries per shift.
- Consistently met or exceeded performance metrics such as on-time deliveries, positive customer feedback scores, and low error rates.
- Managed delivery schedules for optimal efficiency, prioritizing urgent shipments and accommodating changes as needed.
- Communicated effectively with dispatchers throughout the day to receive updates on route changes or special instructions from clients.
- Maintained safe driving habits while navigating various routes to deliver packages efficiently and on time.
- Developed strong relationships with clients through excellent communication skills and professional demeanor during deliveries.
Amazon Warehouse Associate
Amazon Dal 2
05.2023 - 11.2024
- Consistently lifted materials weighing as much as Number pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Education
Associates In Business Management - Business Administration
Richland Community College
12800 Abrams Rd Dallas, TX 75243 United StatesSkills
- Safe driving
- Punctuality
- Route planning
- Vehicle maintenance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and reliable
- Attention to detail
- Multitasking and organization
- Punctual and reliable
- Clear communication
Timeline
Amazon Warehouse Associate
Amazon Dal 2
05.2023 - 11.2024
Amazon Delivery Service
Amazon
03.2021 - Current
Associates In Business Management - Business Administration
Richland Community College
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