Hannah Roberts
Independence,MO
Summary
Talented professional with great skills in relationship building, communication, and mechanical maintenance. Accomplishes performance targets consistently and maintains clean, professional vehicle. Physically fit for challenging work.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
Work History
Amazon Delivery Service
Amazon
Kansas City, Missouri
10.2022 - Current
- Loaded and unloaded goods from vehicles.
- Ensured timely delivery of goods to customers.
- Verified accuracy of orders prior to delivery.
- Maintained vehicle in good working condition.
- Provided customer service by answering questions related to deliveries.
- Prepared required paperwork for each delivery run.
- Followed all safety regulations while driving and loading and unloading items.
- Utilized navigation systems to locate addresses for deliveries.
Restaurant Manager
IHOP
Independence, MO
05.2017 - 10.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
Restaurant Manager
IHOP
Liberty, Missouri
05.2017 - 10.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
Restaurant Manager
Pepperoni Pub
Gladstone, Missouri
01.2018 - 10.2020
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests..
Restaurant Hostess
The Melting Pot Restaurants Inc.
Kansas City, Missouri
09.2019 - 02.2020
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
Retail Sales Associate
Kohls Department Store
Independence, MO
05.2018 - 12.2018
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels.
Server
IHOP
Independence, Missouri
11.2015 - 10.2017
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
Lifeguard
Midwest Pool Management
Independence , MO
04.2012 - 09.2015
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Assisted with swim lessons for guests and members of the facility.
Education
High School Diploma -
Homeschooling
Independence, MO05-2016
Some College (No Degree) - Nursing
Graceland University
Lamoni, IAAssociate of Arts - Art
Metropolitan Community College - Kansas City
Kansas City, MOSkills
- Vehicle Maintenance
- Safe Driving
- Delivery Scheduling
- Route Planning
- Punctuality
- Quality Assurance
- Order Verification
- GPS Navigation
- Positive Attitude
- Retail Logistics
- Customer Service
- Client Relationship Management
- Local Delivery
- Valid Driver's License
- Courteous and polite demeanor
- Pallet jack and hand truck operation
- Complex Problem-Solving
- Loading and unloading
- Problem-Solving
- Safe Driver Training
- Workforce Management
- Staff Development
- Operations Management
- Performance Management
- Recruitment
- Menu development
- Customer Engagement
- Restaurant operations management
- Schedule Coordination
- Staff Management
- Conflict resolution techniques
- Resource Allocation
Timeline
Amazon Delivery Service
Amazon
10.2022 - Current
Restaurant Hostess
The Melting Pot Restaurants Inc.
09.2019 - 02.2020
Retail Sales Associate
Kohls Department Store
05.2018 - 12.2018
Restaurant Manager
Pepperoni Pub
01.2018 - 10.2020
Restaurant Manager
IHOP
05.2017 - 10.2023
Restaurant Manager
IHOP
05.2017 - 10.2023
Server
IHOP
11.2015 - 10.2017
Lifeguard
Midwest Pool Management
04.2012 - 09.2015
High School Diploma -
Homeschooling
Some College (No Degree) - Nursing
Graceland University
Associate of Arts - Art
Metropolitan Community College - Kansas City
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