Experienced kitchen professional skilled in team collaboration and problem-solving. Known for effective communication and time management, consistently delivering high-quality meals while adhering to strict safety standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
SRSLH / SLA
Board of Education
New York, New York
12.2005 - Current
Organize kitchen supplies and maintain cleanliness in cooking spaces.
Manage inventory of ingredients and equipment for cooking classes.
Order supplies as needed to meet demands.
Keep track of inventory levels of ingredients.
Helped maintain a safe working environment by adhering to health and safety regulations.
Monitor food quality throughout the duration of each meal to meet standards set forth by the school.
Prepare and cook daily meals following established recipes.
Collaborated with team members to ensure timely meal service during peak hours.
Monitored food safety standards by checking temperatures and hygiene practices.
Operate kitchen equipment, including grills, fryers, and ovens safely and efficiently.
Communicated effectively with staff to coordinate meal preparation tasks.
Assist in training new cooks on kitchen procedures and safety protocols.
Maintain sanitation standards in the kitchen area including washing dishes, wiping down surfaces, and sweeping floors.
Client Capability Analyst - SLA and Billing at Enterprise Services Phil. Inc. (DXC Technologies)Client Capability Analyst - SLA and Billing at Enterprise Services Phil. Inc. (DXC Technologies)
Spearheaded cross-functional onboarding initiatives for Assist 365, streamlining access provisioning for global support teams.
Directed migration of Amplify wikis to Engineering Hub, improving content discoverability and compliance.
Resolved escalated incidents in Tier 1, 2, and 3 technical support, enhancing SLA resolution rates by 50%.
Implemented security configurations for Microsoft 365 and Azure AD services, increasing identity security by 40%.
Managed a team of technical writers responsible for developing wiki content for Amplify features.
Facilitated weekly operational syncs and audit readiness activities, encompassing risk assessments, and SLA tracking.
Collaborated with audit teams to achieve successful third-party security audits with zero non-conformities.
Authored knowledge base articles and FAQs, decreasing support ticket volume by 15%. at Tech Mahindra AllyisSpearheaded cross-functional onboarding initiatives for Assist 365, streamlining access provisioning for global support teams.
Directed migration of Amplify wikis to Engineering Hub, improving content discoverability and compliance.
Resolved escalated incidents in Tier 1, 2, and 3 technical support, enhancing SLA resolution rates by 50%.
Implemented security configurations for Microsoft 365 and Azure AD services, increasing identity security by 40%.
Managed a team of technical writers responsible for developing wiki content for Amplify features.
Facilitated weekly operational syncs and audit readiness activities, encompassing risk assessments, and SLA tracking.
Collaborated with audit teams to achieve successful third-party security audits with zero non-conformities.
Authored knowledge base articles and FAQs, decreasing support ticket volume by 15%. at Tech Mahindra Allyis
Vendor Performance Management SLA Analyst at Texas Department Of Transportation TxDOTVendor Performance Management SLA Analyst at Texas Department Of Transportation TxDOT